Senior Application Support Manager

4 days ago

Saint Leonards, Victoria, Australia BCS Technology Full time

Job Summary

We are seeking a highly skilled and experienced Senior Application Support Manager to join our team at BCS Technology. As a key member of our IT Operations team, you will be responsible for providing leadership, coordination, and mentoring to our Application Support Team.

Key Responsibilities

  • Provide strategic leadership and direction to the Application Support Team to ensure the delivery of high-quality support services.
  • Prioritize and complete incidents and activities to meet required service levels, ensuring minimal disruption to business operations.
  • Contribute to a culture that values collaboration, technical excellence, and ongoing staff learning and development, promoting a positive and inclusive work environment.
  • Support the development of a strong OH&S culture, ensuring a safe and healthy work environment for all employees.
  • Assist senior ICT stakeholders with the coordination of resources to effectively manage major incidents, problems, changes, releases, and other escalations.
  • Develop an excellent working relationship with broader IT Operations and build relationships with key business stakeholders to ensure alignment of operational support activities.
  • Promote, maintain, and monitor change control processes and compliance, ensuring adherence to industry standards and best practices.
  • Ensure knowledge management systems and documentation are kept up to date, facilitating effective knowledge sharing and transfer.
  • Build business process knowledge and ensure applications are maintained in line with business processes, ensuring seamless integration with other business systems.
  • Monitor and maintain system backups, documenting and reviewing backup schedules and providing recommendations for future growth.
  • Constructively and positively participate in the development and implementation of systems improvement projects, driving innovation and process excellence.
  • Regularly monitor system performance, capacity, and security, identifying and reporting areas for improvement.
  • Independently validate external information from multiple sources, specifying and applying appropriate analytical techniques and reporting results to customers and management.
  • Investigate identified security breaches in accordance with established procedures and recommend any required actions.
  • Ensure that appropriate action is taken to anticipate, investigate, and resolve problems in systems and services, ensuring that such problems are fully documented within the relevant reporting system(s).
  • Promote safe working practices that comply with OH&S policies and procedures, ensuring a safe and healthy work environment for all employees.
  • Participate in on-call roster for out of hours support as required.

Requirements

  • Problem-solving skills in applications administration, development, and maintenance in a commercial computing environment, at Application Platform Administration/Developer level.
  • Ability to meet deadlines, commitments, and handle competing demands without compromising standards of service and quality.
  • Knowledge of BPMN practices and frameworks.
  • Experience with Database System Administration.
  • AWS cloud technologies (CI/CD pipelines and Lambda).
  • Development practices and languages ITIL Practices.

  • Senior Application Support Manager

    1 week ago

    Saint Leonards, Victoria, Australia BCS Technology Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Application Support Manager to join our team at BCS Technology. As a key member of our IT Operations team, you will be responsible for leading the Application Support Team and ensuring the smooth operation of our applications and systems.Key ResponsibilitiesProvide leadership, coordination,...

  • Senior Application Support Manager

    1 week ago

    Saint Leonards, Victoria, Australia BCS Technology Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Application Support Manager to join our team at BCS Technology. As a key member of our IT Operations team, you will be responsible for providing leadership, coordination, and mentoring to our Application Support Team.Key ResponsibilitiesProvide strategic leadership and direction to the...

  • Lead Application Support Specialist

    1 week ago

    Saint Leonards, Victoria, Australia BCS Technology Full time

    Job Overview As the Application Support Team Leader at BCS Technology, you will play a pivotal role in guiding and mentoring the Application Support Team. Your leadership will ensure that incidents and activities are prioritized and executed efficiently to meet our service level agreements. Key Responsibilities Provide direction and mentorship to the...

  • Head of Application Support Services

    1 week ago

    Saint Leonards, Victoria, Australia BCS Technology Full time

    Job Overview As the Application Support Team Leader at BCS Technology, you will be responsible for guiding and mentoring the Application Support Team, ensuring that all incidents and activities are prioritized and completed to meet service level agreements. Key Responsibilities: Provide leadership and direction to the Application Support Team, fostering a...

  • Application Support Team Leader

    1 week ago

    Saint Leonards, Victoria, Australia BCS Technology Full time

    Job OverviewWe are seeking a dedicated and experienced professional to lead our Application Support Team at BCS Technology. This role involves overseeing the team's operations, ensuring high-quality service delivery, and fostering a collaborative environment.Key Responsibilities:Provide guidance, coordination, and mentorship to the Application Support...

  • Application Support Team Lead

    17 hours ago

    Saint Leonards, Victoria, Australia BCS Technology Full time

    Job Title: Team Lead Application SupportAbout the Role:We are seeking an experienced Team Lead Application Support to join our team at BCS Technology. As a key member of our IT Operations team, you will be responsible for leading a team of Application Support specialists and ensuring the smooth operation of our applications and systems.Key...

  • Application Support and Development Specialist

    1 week ago

    Saint Leonards, Victoria, Australia BCS Technology Full time

    Job SummaryBCS Technology is seeking a highly skilled and experienced Application Support and Development Administrator to join our team. As a key member of our IT Operations team, you will be responsible for providing technical support and development expertise to ensure the smooth operation of our applications and systems.Key ResponsibilitiesProvide...

  • Senior Business Intelligence Project Manager

    1 week ago

    Saint Leonards, Victoria, Australia Kryptos Technologies limited Full time

    About the RoleWe are seeking a highly skilled Senior Business Intelligence Project Manager to join our team at Kryptos Technologies Limited. As a key member of our organization, you will be responsible for leading the development and implementation of business intelligence solutions that drive business growth and improvement.Key ResponsibilitiesTranslate...

  • Senior Managing Consultant, Advisors Client Services

    1 week ago

    Saint Leonards, Victoria, Australia Mastercard Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Managing Consultant to join our Advisors Client Services team at Mastercard. As a key member of our team, you will be responsible for leading complex client engagements across various industries and problem statements.Key ResponsibilitiesDirect the development of strategies and programs for...

  • Senior Systems Analyst

    1 week ago

    Saint Leonards, Victoria, Australia BCS Technology Full time

    Job Description About Us BCS Technology International (BCS) is a prominent global IT professional services firm dedicated to delivering tailored solutions in cutting-edge technologies such as blockchain, digital transformation, cloud computing, big data, artificial intelligence, predictive analytics, and machine learning. With over two decades of...

  • Senior Business Consultant

    1 week ago

    Saint Leonards, Victoria, Australia Mastercard Full time

    About Our TeamWe're a team of experts at Mastercard, working to connect and power an inclusive, digital economy that benefits everyone, everywhere. Our goal is to make transactions safe, simple, smart, and accessible, using secure data and networks, partnerships, and passion. We're driven by our decency quotient, or DQ, which guides our culture and...

  • Senior Business Analyst

    16 hours ago

    Saint Leonards, Victoria, Australia BCS Technology Full time

    About UsBCS Technology International is a leading global IT professional services organization focused on delivering customized solutions in emerging technologies, including blockchain, digital, cloud, big data, AI, predictive analytics, and machine learning.Job SummaryThe Business Analyst will support the delivery of projects and lead the coordination of...

  • Senior Business Solutions Consultant

    1 week ago

    Saint Leonards, Victoria, Australia BCS Technology Full time

    Job Description About Us BCS Technology International (BCS) is a prominent global IT professional services firm dedicated to delivering tailored solutions in cutting-edge technologies such as blockchain, digital transformation, cloud computing, big data, artificial intelligence, predictive analytics, and machine learning. With over two decades of...

  • Senior Data Engineer

    4 days ago

    Saint Leonards, Victoria, Australia InDebted Full time

    About InDebtedInDebted is a pioneering company in the consumer debt collection industry, dedicated to revolutionizing the way businesses approach debt collection. Our innovative approach combines AI and ML-driven solutions with a customer-centric approach, providing a better experience for both businesses and consumers.Job SummaryThe Data team at InDebted is...

  • Senior Web Developer

    17 hours ago

    Saint Leonards, Victoria, Australia InDebted Full time

    About InDebtedInDebted is a pioneering company in the consumer debt collection industry, revolutionizing the way businesses support overdue customers. Our innovative solution, driven by AI and ML, prioritizes customer experience and has disrupted the traditional debt collection industry.The RoleWe are seeking a highly skilled Senior Web Developer to join our...

  • Senior Power Systems Analyst

    6 days ago

    Saint Leonards, Victoria, Australia GHD Full time

    About GHDGHD is a leading engineering consultancy that specializes in creating sustainable commercial outcomes for clients driving change in water, energy, and urbanization.We are committed to solving complex challenges across the value chain, from capital deployment to asset management, enabling resilience, growth, and sustainability.Our MissionWe aim to...

  • Senior Software Development Lead

    1 week ago

    Saint Leonards, Victoria, Australia BCS Technology Full time

    About the RoleThe Senior Software Engineer at BCS Technology is responsible for developing high-quality, innovative, fully performing software in compliance with industry coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely...

  • Senior Analytics Engineer

    18 hours ago

    Saint Leonards, Victoria, Australia InDebted Full time

    About InDebtedInDebted is a pioneering company in the consumer debt collection industry, leveraging AI and ML to provide businesses with a better way to support overdue customers. Our solution is product-led, driven by data-driven insights, and prioritizes customer experience.Job SummaryThe Data team at InDebted is responsible for developing machine learning...

  • Senior Business Intelligence Developer

    1 week ago

    Saint Leonards, Victoria, Australia BCS Technology Full time

    About the RoleWe are seeking a highly skilled Senior Business Intelligence Developer to join our team at BCS Technology. As a key member of our data analytics team, you will be responsible for designing, developing, and maintaining complex SQL databases and queries, with a strong emphasis on T-SQL.Key ResponsibilitiesDesign, develop, and maintain complex SQL...

  • Senior Business Intelligence Developer

    4 days ago

    Saint Leonards, Victoria, Australia BCS Technology Full time

    About the RoleBCS Technology is seeking a highly skilled Senior Business Intelligence Developer to join our team. As a key member of our data analytics team, you will be responsible for designing, developing, and maintaining complex SQL databases and queries, with a strong emphasis on T-SQL.Key ResponsibilitiesDesign, develop, and maintain complex SQL...