Business Transformation Specialist

1 day ago

North Lakes, Queensland, Australia Auto & General Full time
About Auto & General

We are the fastest growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers. Our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money, enable us to deliver exceptional value to our clients.

Our Mission

Our mission is to provide quality insurance products and services that meet the evolving needs of our customers. We strive to build long-lasting relationships with our customers, based on trust, reliability and excellent service.

The Role

We are seeking a highly skilled Business Analyst to join our Claims & Assessing Division. As a Business Analyst, you will play a key role in managing the Claims Process to control costs while providing our customers with a seamless and easy customer journey.

Your primary responsibilities will include:

  • Ensuring delivery of initiatives with project & change management expertise
  • Working with the business to deliver problem definition and solution design with business and process Analysis expertise
  • Enabling every member of the C&A team to understand the skills and processes required to implement change successfully in the Business
  • Delivering excellence in day to day operational support

As a Business Analyst, you will be responsible for defining and documenting business requirements, modeling business processes, defining & documenting IT functional specifications and coordinating user acceptance testing. You will gather system and process requirements and design innovative solutions to business problems.

You will facilitate workshops and engage with relevant stakeholders and subject matter experts; conduct field & desk research; develop business process maps to ensure clarity around process for all stakeholders; and translate business requirements into functional and system / I.T. requirements and specifications, and brief these into the IT department.

You will deliver a quality outcome through the effective management of issues, change requests and testing, including effectively managing any issues and subsequent change requests to balance the need for quality with cost and timeliness impacts; testing, including developing the testing and approval process, briefing the testing team(s) and ensuring that the solution fully meets original requirements; monitoring of changes post implementation to ensure success; actively managing artefacts, including user/ business requirements, sitemaps, wireframes, proposals, scopes and project plans; taking accountability for assigned deliverables and ensure effective and transparent communication with the project team.

You will contribute to project and program delivery by building confidence with stakeholders, creating positive relationships and credibility by working collaboratively; investigating and measuring process-improvement opportunities and working with the business to recommend and implement solutions; supporting the continuous improvement culture by acting as a strong supporter of change; remaining a positive and proactive contributor; networking with internal/external resources to bring best practices to the projects/organisation.

Requirements

To be successful in this role, you will need:

  • Tertiary qualifications in a related discipline.
  • Minimum of 2-5 years' experience as a Business Analyst.
  • Strong business process modelling (BPMN, Visio), As-Is/To-Be process mapping and data models.
  • Highly developed written and verbal communication skills.
  • Facilitation skills.
  • Stakeholder management.
  • Excellent interpersonal and relationship management skills, with the proven ability to work at all levels of an organisation.
  • A superior level of attention to detail and accuracy.
  • The ability to work autonomously while maintaining focus.
  • Experience in managing and completing user acceptance testing.
  • Must be a strong problem solver, comfortable with complexity and ambiguity.
  • A passion for the User Experience.
Perks

We offer a range of benefits to support your career growth and well-being:

  • Extra leave - Enjoy additional leave days on us
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas.
Estimated Salary Range

$85,000 - $110,000 per annum, depending on experience.

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