Fintech Account Manager

6 days ago

Melbourne, Victoria, Australia beBeePayments Full time $80,000 - $150,000

**Global Payments Specialist**

Airwallex offers a unified payments and financial platform for global businesses. Our unique combination of proprietary infrastructure and software empowers over 100,000 businesses worldwide with integrated solutions to manage everything from business accounts, cross-border payments, spend management, and treasury.

We are proudly headquartered in Melbourne, with a team of over 1,500 innovative people in tech located across more than 20 offices globally. Valued at US$5.6 billion and backed by world-leading investors, we are leading the charge in building the global payments and financial platform of the future.

**SME & Growth Business Team**

The SME & Growth Business team is dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams.

**What You'll Do**

This role will work within our SME team on a book size of 150-300 customer accounts, focusing on upselling, cross-selling, and building multi-stakeholder relationships with customers.

We are looking for a technology-minded Fintech enthusiast who can learn the ins and outs of our platform and solve complex problems for our customers. This role requires a strong understanding of technology and sales principles, as well as excellent communication and relationship-building skills.

We offer an opportunity to be part of a dynamic team, working with cutting-edge technology and developing innovative solutions for our customers.

As a Global Payments Specialist, you will have the chance to build long-term relationships with customers, identify opportunities for growth, and provide expert guidance on our platform.

This role involves:

  • Managing a portfolio of customer accounts and identifying opportunities for growth;
  • Developing and maintaining strong relationships with customers, stakeholders, and internal teams;
  • Staying up-to-date with industry trends, regulatory changes, and market developments;
  • Collaborating with internal teams to deliver exceptional customer experiences;
  • Identifying and escalating potential issues or risks.

You will have access to ongoing training and development opportunities to enhance your skills and knowledge in areas such as:

  • Fintech and payments;
  • Sales and account management;
  • Relationship-building and stakeholder engagement;
  • Communication and presentation skills;
  • Industry trends and market analysis.

    Please note that this job description is not exhaustive, and you may be required to undertake additional responsibilities based on the needs of the business.

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