
Desktop Support Professional
4 days ago
We are seeking a skilled IT Support Specialist to provide timely and accurate support for end-users within our organization's desktop computing environment.
Key Responsibilities:
- Provide high-quality technical assistance to end-users, resolving issues efficiently and effectively.
- Troubleshoot and resolve complex problems related to Windows 10 or 11, Intune, cloud, and thick build machines.
- Support Microsoft Teams issues, including video, audio, and performance-related concerns.
- Collaborate with technical teams to resolve issues remotely for users.
- Accurately document all work performed through ticketing systems.
Requirements:
- Minimum 2 years of experience in Level 2/3 IT support.
- Windows 10 or 11 admin troubleshooting experience.
- Strong analytical and problem-solving capabilities.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively as part of a team-oriented environment.
Desirable Qualifications:
- PC/Laptop OEM Maintenance Certification.
- CompTIA A+ Certification.
- Microsoft Certified IT Professional (MCITP) certification in the desktop area.
Benefits:
This role offers the opportunity to work with a dynamic team, providing excellent career growth opportunities and professional development.
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