Desktop Support Professional

4 days ago


Perth, Western Australia beBeeIT Full time $90,000 - $105,000
Job Summary

We are seeking a skilled IT Support Specialist to provide timely and accurate support for end-users within our organization's desktop computing environment.

Key Responsibilities:

  • Provide high-quality technical assistance to end-users, resolving issues efficiently and effectively.
  • Troubleshoot and resolve complex problems related to Windows 10 or 11, Intune, cloud, and thick build machines.
  • Support Microsoft Teams issues, including video, audio, and performance-related concerns.
  • Collaborate with technical teams to resolve issues remotely for users.
  • Accurately document all work performed through ticketing systems.

Requirements:

  • Minimum 2 years of experience in Level 2/3 IT support.
  • Windows 10 or 11 admin troubleshooting experience.
  • Strong analytical and problem-solving capabilities.
  • Excellent communication and customer service skills.
  • Ability to work independently and collaboratively as part of a team-oriented environment.

Desirable Qualifications:

  • PC/Laptop OEM Maintenance Certification.
  • CompTIA A+ Certification.
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area.

Benefits:

This role offers the opportunity to work with a dynamic team, providing excellent career growth opportunities and professional development.



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