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Software Technical Specialist

2 months ago

Brisbane, Queensland, Australia RELX Trading Australia Pty Limited Company Full time

About the Role

LexisNexis Legal Software Solutions (LN LSS) is a leading provider of technical installation, upgrade, and support services for legal software solutions. Our objective is to deliver high-quality technical services based on established policies and procedures to ensure client satisfaction.

This is a permanent full-time role based in Sydney, Melbourne, or Brisbane with the possibility of combined home/office-based arrangements to have flexible work-life balance.

Key Responsibilities

  • Providing remote installation and upgrade services for LN LSS products in client environments.
  • Liaising with client IT representatives to ensure alignment and transparency.
  • Offering technical support and resolution for escalated incidents within agreed SLAs.
  • Installing, configuring, and monitoring internal systems to ensure high availability.
  • Developing and maintaining documentation relevant to providing technical support.
  • Maintaining a detailed understanding of hardware/software configurations impacting product performance.
  • Advising on hardware/software configuration to optimize product performance.

Requirements

  • Demonstrate a solid educational foundation in Computing and Information Systems or a successful history of industry experience.
  • Experience with software installations, software deployment with strong technical troubleshooting abilities is essential.
  • Possess intermediate/advanced skills in Windows Client/Server Operating Systems, Virtualization Technologies, Windows Networking, etc.
  • Showcase a proven track record of adeptly supporting software application systems, networks, and technical office applications with extensive experience.
  • Industry training and expertise in relevant disciplines will be highly regarded.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

  • Life assurance and income protection
  • Option to buy additional Annual Leave days
  • Employee Assistance Program
  • Flexible working arrangements
  • Benefits for you and your family
  • Access to learning and development resources
  • Annual Flu vaccinations