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Software Consultant

2 months ago

Brisbane, Queensland, Australia HUB24 Group Full time
About the Role

We are seeking a highly skilled and experienced Software Consultant to join our team at HUB24 Group. As a key member of our team, you will play a critical role in providing technical consulting services to our clients, assisting them with the implementation and rollout of our software solutions.

Key Responsibilities
  • Assist clients through the implementation process, including planning for user access, training, data transitions, and business policy settings.
  • Provide expert consulting services for the implementation and rollout of our software solutions.
  • Deliver comprehensive training to clients, ensuring they can effectively utilize our software.
  • Support customer success initiatives, guiding clients to achieve their business objectives with our products.
  • Collaborate with internal teams to enhance customer experience and software performance.
  • Troubleshoot and resolve technical issues, ensuring high levels of customer satisfaction.
Requirements
  • Strong communication skills
  • Ability to work in a fast-paced environment
  • Excellent written and oral communication skills
  • Experience in onboarding new and existing clients to software
  • Experience in managing client accounts
  • Technical aptitude and ability to learn software programs
Desirable Qualifications
  • Knowledge or experience working with a Software-as-a-Service (SaaS) product
  • Knowledge of Australian Superannuation legislation and practice
  • Experience with Customer Relationship Management (CRM) software such as Salesforce
  • Knowledge of Trust and corporate registry compliance requirements
  • Experience working in Business Services, Trust and/or Tax Accounting