Customer Journey Manager

2 weeks ago

Perth, Western Australia beBeeCustomer Full time $72,000 - $78,000
Job Opportunity | Full Time

We are seeking a customer-focused professional to join our team in a role that prioritizes employee growth and development.

The ideal candidate will possess exceptional customer service skills, work independently, and support a team of photographers.

As a valued member of the team, you will experience numerous benefits including training and development from a successful national franchise, staff discount, and performance-based bonuses.

You will be responsible for managing all aspects of the customer journey to ensure our mission is achieved consistently and to the highest standards.

Duties:

  • Manage customer relationships and ensure timely resolution of inquiries
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with team members to achieve business objectives and goals

Required Skills and Qualifications:

  • Exceptional customer service skills and ability to work independently
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in Microsoft Office applications

Benefits:

  • Training and development opportunities from a successful national franchise
  • Staff discount on company products and services
  • Performance-based bonuses

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