
Exceptional Customer Experience Manager
1 week ago
The Customer Service Lead role requires a professional to lead a small team responsible for creating exceptional customer experiences as the first point of contact in the customer journey.
A typical day may include:
- Managing inbound calls and queries using centralised systems, ensuring accurate data capture in our systems.
- Liaising with internal and external stakeholders to identify opportunities and coordinate representation at events.
- Managing our database of stakeholders and identifying opportunities to enhance customer service offerings.
- Reporting on critical information supporting funder account management and timely claiming of services.
- Actively participating in team meetings to share information and provide feedback.
Key Responsibilities:
- Lead a team towards organisational and team objectives.
- Experience leading a team.
- Previous experience using CRM's, MS Excel, phone systems and driver's license.
Requirements:
- Excellent written and verbal communication skills.
- Strong problem-solving abilities.
- National Police Clearance, NDIS worker screening check and NDIS Worker Orientation Module.
We are an equal-opportunity employer and welcome applications from all qualified candidates. Our goal is to create a workforce reflecting our supported community.
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