Customer Solutions Manager

First Mode is a creative engineering company solving the toughest problems on and off the planet, with the goal of having an outsized impact on the world around us. We build the barely possible.

From our state-of-the-art manufacturing and production facilities in Seattle and Perth, we design and deliver resilient, reliable solutions for the most demanding and constrained frontiers in existence. In the last year our engineers built a 2MW hydrogen fuel cell and battery powerplant to retrofit a three-story, 300-metric-ton-capacity diesel haul truck; designed the power source and refueling system for the world's first endurance race vehicle to be powered by liquid hydrogen; and delivered spaceflight hardware headed 370 million kilometers from Earth to asteroid 16 Psyche.

While each project is unique, we typically meld together robotics, automation, systems engineering, modeling and simulation, and advanced fabrication to create a new future across many industries. If you have exceptional talent and a vision for the future, we want to talk.

First Mode is seeking a **Customer Solutions Manager** to help support our rapidly growing customer base. Help support the scaled growth of our NuGen haulage solution initially across the Mining & Rail sectors. You will be a part of a global team covering customers in Africa, Australia, LATAM, the UK & North America. This is an incredible opportunity to set the tone for decarbonization in heavy industry.

The Customer Solutions Manager (CSM)'s main focus is to help customers realise sustained business value by accelerating their customer decarbonization journey.

As a CSM, you are a thought leader with a strategic, revolutionary business mindset. You use your technical insight, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, consulting, site deployment, product development and partners.

**Position Responsibilities**
- Orchestrate a short and long-term vision and strategy for the customer's decarbonization journey by collaborating with the customer and the First Mode team.
- Build customer engagement at all levels of the organization.
- Own the overall programmatic plan for customer deployment, including multiple parallel streams of work, geographies, and paths for change management.
- Identify & share best practices in customer deployments, studies & adoption.
- Create knowledge sharing mechanisms, both internally and within customers structures.
- Represent the company to internal and external audiences at events such as conferences, trade shows, and lunch & learns.

**Basic Qualifications**
- 5+ years of experience leading large-scale engineering or technical programs with a record of thought leadership, business case development and successful program delivery.
- 2+ years of experience in a customer-facing role, engaging with customer executives, operational staff, technologists and/or partners to solve business problems with advanced technologies.
- A history of problem solving and innovation developing technology programs and working across customer organizations.
- Experience in a matrixed or direct role leading technical and non-technical project teams with an ability to work across diverse functional groups.

**Preferred Qualifications**
- Experience in Heavy Industry (Energy, Mining and Metals, Clean Tech, Manufacturing).
- Track record of being detail-oriented with an ability to self-motivate and work in fast paced, ambiguous environments.
- Ability to credibly coordinate between project teams and customers to meet unique customer requirements.
- Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience.
- Project management training or certification.

**Additional Requirements**
- Must be willing to travel domestically and internationally to represent First Mode to its customers, vendors, and partners (COVID-19 permitting)

**Location**
- This position will be located at First Mode's office in Perth, WA

**Eligibility**
- Applicants must be eligible for employment within Australia

**Benefits & Perks**
- Competitive compensation and bonus structure
- Paid-for private health insurance (hospital & benefits)
- 12 week paid parental leave for all parents both secondary and primary carers
- A culture that encourages professional growth with learning and development reimbursements
- Open and collaborative workspaces with free office snacks and lunches
- Hybrid work model
- First Mode is an Equal Opportunity Employer; employment with First Mode is governed _on the basis of_ merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status._