Airport Network Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeImplementation Full time $180,000 - $200,000

Aerocloud Implementation Engineer Job Opportunity

About the Role:

We are seeking an experienced professional to join our Delivery and Implementation team as an Implementation Engineer. This is a unique opportunity to install, configure, and commission our products in airport environments across the US and neighboring territories.

Key Responsibilities:
  • The successful candidate will be responsible for managing the implementation of our products, including on-site hyper care immediately after go-live to meet customer expectations.
  • This role involves delivering onsite product training to airport IT employees, covering operations, basic troubleshooting, and maintenance best practices.
  • The Implementation Engineer will provide regular and transparent reporting on the progress of implementations and deployments to the project team.
  • This position requires following change management processes and adhering to Service Level Agreements (SLAs).
  • The ideal candidate will also assist with updating and maintaining knowledge base by creating or updating documentation, guides, and lessons learned after projects.
Requirements:
  • At least 2 years' experience delivering hardware installations within airport environments.
  • Familiarity with SaaS deployments in operational environments.
  • Strong communication skills, stakeholder management ability, and confidence working in live operational environments under time pressure.
  • A self-starter approach with the ability to take ownership of installations end-to-end.
  • Experience with networking, installation, and configuration of network switches, firewall configuration, switch configuration - VLANs, IP Routing, and diagnostics of end-user devices.

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