Airport Product Installation Expert

2 weeks ago

Gold Coast, Queensland, Australia beBeeImplementation Full time $180,000 - $200,000
Implementation Specialist

AeroCloud seeks an experienced implementation specialist to join its delivery and implementation team.

This role involves installing, configuring, and commissioning AeroCloud products in airport environments across the US and neighboring territories.

The ideal candidate will have at least 2 years' experience delivering hardware installations within airport environments and be familiar with SaaS deployments in operational settings.

  • Manage the successful implementation, including on-site hyper care immediately after go-live to meet customer expectations. Escalate and resolve delivery issues as required, coordinating closely with project managers.
  • Provide onsite product training to airport IT staff, covering operations, basic troubleshooting, and maintenance best practices.
  • Regularly report progress and deployment updates to the project team.
  • FOLLOW change management processes and adhere to service level agreements (SLAs).
  • Assist in updating and maintaining knowledge bases by creating or updating documentation, guides, and lessons learned after projects.

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