Implementation Engineer

2 weeks ago

Gold Coast, Queensland, Australia AeroCloud Full time

Join to apply for the Implementation Engineer - USA role at AeroCloud

4 days ago Be among the first 25 applicants

Join to apply for the Implementation Engineer - USA role at AeroCloud

Job Description

About you

We are looking for an Implementation Engineer to join our Delivery and Implementation team who will report directly to the – Implementation Lead. This role will not have any direct reports and will be based in the US as a remote worker with frequent travel to customer sites.

Summary of Role

At AeroCloud we provide software solutions that help airports, airlines, ground handlers and other companies operating in airports to improve operations and flights and passenger processing.

As an Implementation Engineer you will be responsible for installing, configuring and commissioning AeroCloud products in airport environments across the US and neighbouring territories. You will work side-by-side with Project Managers to deliver projects to scope, budget and timeline, representing AeroCloud on site as the technical lead,

The role is delivery focused – from pre-install planning, testing to on-site deployment, customer training and short-term post go live hyper care before handing over to the Support team.

Key Responsibilities

  • Managing the successful implementation including on-site hyper care immediately after go-live to AeroCloud and our customer's expectations, escalating and resolving delivery issues as required in close co-ordination with your Project manager.
  • Deliver onsite product training to airport IT employees, covering operations, basic troubleshooting and maintenance best practices.
  • Regular and transparent reporting on the progress of implementations and deployments to the project team.
  • Follow change management processes and adhere to Service Level Agreements (SLAs).
  • Assisting to update and maintain knowledge base by creating or updating documentation, guides, and lessons learned after projects. Assist with the deployment of software updates and patching.

Image and configure OCs, servers and other hardware equipment during installations.

The duties and responsibilities of the role may vary and change depending on the AeroCloud business needs. There will also be growth opportunities for the right candidates.

Job Requirements

What are we looking for?

The successful candidate will have at least 2 years' experience delivering hardware installations within airport environments and be familiar with SaaS deployments in operational environments..

You will be comfortable delivering multiple product installations in parallel projects and adapting to different airport environments. Experience with common use installations would be advantageous.

A customer first approach is a must and is equally as important as technical skills. You should have strong communication skills, stakeholder management ability, and confidence working in live operational environments under time pressure.

A self-starter approach with the ability to take ownership of installations end to end will be essential. Strong working knowledge of Windows-based machines is a must. Managing domain equipment using Active Directory and managing Windows Server components.

The candidate should have experience with Networking, Installation and configuration of network switches, firewall configuration, switch configuration - VLANs, IP Routing, and diagnostics of end user devices. Additionally, experience of USB and Serial connected devices would be advantageous. Cloud infrastructure experience with Azure and AWS would also be advantageous.

Experience with airport/airline software is desirable.

Job Benefits

What's in it for you
  • Competitive salary
  • Best in class Share / Equity Scheme
  • 20 days annual leave + statutory holidays
  • Take your birthday off work on us as well
  • Extensive upskilling and training
  • 401k scheme (employee only contributions)
  • Company funded health insurance
  • Company funded dental and vision insurance

Our ethos

AeroCloud recognises Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect and understanding we strive for. They are integral to our brand, reputation, success, business sustainability and employee relations impact. Our vision is to have a diverse, equal and inclusive organisational culture. We want everyone who comes into contact with us, both face to face and virtually, to feel valued and respected. We want our workplace both in the office and at home to foster belonging to all colleagues to feel seen, connected, supported and proud. We will draw on the rich diversity of our workforce and harness the diverse contributions and considerable talents of our staff to achieve our vision in line with our organisational values and DE&I principles.

AeroCloud is an equal opportunities employer so if you have any specific work or access requirements as a result of a condition or disability then AeroCloud would be committed to working with you on the best way to support this at work.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • IndustriesSoftware Development

Referrals increase your chances of interviewing at AeroCloud by 2x

Sign in to set job alerts for "Implementation Engineer" roles.

Burleigh Heads, Queensland, Australia 6 days ago

Surfers Paradise, Queensland, Australia 1 week ago

Gold Coast A$180,000.00-A$200,000.00 5 days ago

Surfers Paradise, Queensland, Australia 3 days ago

Bundall, Queensland, Australia 1 week ago

Varsity Lakes, Queensland, Australia 5 days ago

Gold Coast, Queensland, Australia 3 days ago

Surfers Paradise, Queensland, Australia 1 week ago

Surfers Paradise, Queensland, Australia 1 week ago

Software Engineer in Quality - Platform Services

Gold Coast, Queensland, Australia 3 days ago

Surfers Paradise, Queensland, Australia 2 days ago

Surfers Paradise, Queensland, Australia 1 week ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Implementation Engineer

    2 weeks ago

    Gold Coast, Queensland, Australia AeroCloud Full time

    Join to apply for the Implementation Engineer - USA role at AeroCloud4 days ago Be among the first 25 applicantsJoin to apply for the Implementation Engineer - USA role at AeroCloudJob DescriptionAbout youWe are looking for an Implementation Engineer to join our Delivery and Implementation team who will report directly to the – Implementation Lead. This...

  • Software Development Engineer

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeEngineering Full time $100,000 - $160,000

    Job Overview:We are seeking a seasoned engineer to lead the development of cutting-edge user interfaces.This key individual contributor will be responsible for designing and implementing complex web components, collaborating with product teams to define requirements, and mentoring junior engineers in technical design and implementation.Develop...

  • Frontend Engineer II

    2 weeks ago

    Gold Coast, Queensland, Australia Hub71 Ltd Full time

    As a Frontend Engineer II at Synapse Analytics, you will be a key individual contributor responsible for building robust, scalable, and high-performance user interfaces for our core products. You'll move beyond basic feature implementation, taking ownership of more complex components and contributing significantly to the technical design of new...

  • Chief Engineer

    30 minutes ago

    Gold Coast, Queensland, Australia Ennismore Full time

    Mondrian Gold Coast | 50 The Esplanade Burleigh Heads, QLD 4220, AustraliaMondrian Gold Coast is on the sun-drenched esplanade of the iconic Burleigh Beach.This destination lifestyle precinct is a vision of some of Australia and the world's most celebrated changemakers, risk takers and creative thinkers.Mondrian Gold Coast is an immersive precinct that...

  • Chief Engineer

    1 day ago

    Gold Coast, Queensland, Australia Hyde Johannesburg Rosebank Full time

    Company DescriptionMondrian Gold Coast is on the sun-drenched esplanade of the iconic Burleigh Beach. This destination lifestyle precinct is a vision of some of Australia and the world's most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic...

  • Chief Engineer

    19 hours ago

    Gold Coast, Queensland, Australia Hyde Johannesburg Rosebank Full time

    Company DescriptionMondrian Gold Coast is on the sun-drenched esplanade of the iconic Burleigh Beach. This destination lifestyle precinct is a vision of some of Australia and the world's most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic...

  • Project Engineer

    4 weeks ago

    Gold Coast, Queensland, Australia Design & Build Recruitment Full time

    Join to apply for the Project Engineer - Multistorey Residential role at Design & Build Recruitment4 days ago Be among the first 25 applicantsJoin to apply for the Project Engineer - Multistorey Residential role at Design & Build RecruitmentGet AI-powered advice on this job and more exclusive features.Project EngineerDesign & Build is recruiting an...

  • Project Engineer

    2 weeks ago

    Gold Coast, Queensland, Australia John Holland Full time $80,000 - $120,000 per year

    About John Holland: At John Holland, our purpose is simple – we transform lives with everything we do.We've always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.That's our difference. Deep experience and capability with a genuine care about creating better lives for people along...

  • Gas Engineer IV

    2 weeks ago

    Gold Coast, Queensland, Australia CHA Consulting, Inc. Full time

    Gas Engineer IVLocationUS-NY-Albany | US-MA-Norwell | US-NY-SyracuseJob ID6654# Positions1CategoryUtilities - Gas EngineeringWHY CHA?Finding a better way.At CHA, we believe in the power of clean water, resilient energy, safer roads, and structures that harmoniously blend with their surroundings. We create solutions. We help People. We improve our world. At...

  • Marine Engineering Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeMarineEngineering Full time $120,000 - $150,000

    Senior Marine EngineerWe are seeking a highly skilled Senior Marine Engineer to join our team. The ideal candidate will have a strong background in marine engineering and a proven track record of delivering complex projects on time and within budget.About the RoleThis critical role involves translating client requirements into functioning assets, overseeing...