Customer Support Representative for International Freight Forwarding

20 hours ago


Sydney, New South Wales, Australia Remote Staff Full time
Job Overview

We are seeking a highly skilled Customer Support Representative to join our team at Remote Staff. As a key member of our support team, you will be responsible for providing exceptional email support to our clients in the international freight forwarding industry.

About the Role

This is a full-time position that requires you to work from home, with a competitive and negotiable salary package (expected salary range $15-$20 per hour) depending on your skill level and experience. You will have the opportunity to work with a dynamic team and contribute to the growth and success of our company.

Responsibilities
  • Monitor incoming support emails and respond promptly within 10 minutes (ideally less than 5 minutes)
  • Diagnose email subjects and bodies to determine support requests and provide effective solutions
  • Login to our support website to find resolutions for customer support requests and copy/paste responses in email
  • Create new support tickets when necessary and provide required information
Requirements
  • At least 1-3 years of experience in customer service, specifically in email support
  • Proficiency in Microsoft Outlook web
  • Excellent communication skills and fluency in English
  • Experience or familiarity with international freight forwarding (all models) and logistics
  • Computer savvy and online abilities
  • Ability to multi-task, prioritize, and manage time effectively
  • Coping with stressful situations and meeting deadlines with limited guidance
Benefits

As a valued member of our team, you will enjoy the following benefits:

  • 100% work-from-home setup, allowing you to manage your time efficiently and enjoy work-life balance
  • Competitive and negotiable compensation package
  • 100% coverage on Government Contributions Remittance to SSS, Philhealth, and Pag-ibig
About Us

Remote Staff is a leading provider of remote work solutions, with over 15 years of experience in the industry. We've helped thousands of Filipinos establish virtual careers with international clients since 2007. Our mission is to empower individuals to achieve their career goals while enjoying the flexibility and convenience of working from home.



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