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Ticketing Operations Manager
3 weeks ago
The role of a Ticketing Services Coordinator is crucial to the success of our organisation. They oversee a team of frontline ticketing staff to administer day-to-day ticketing systems, operations and customer management services.
This position works closely with various teams including marketing, digital and technology teams to support high-quality ticketing operations, customer communications and services. A key focus is on managing the contact centre.
Our institution is redefining museums in the 21st century by renegotiating engagement with communities and returning to its legacy as a museum of industry. We continue our renewal program across multiple platforms.
The ideal candidate will possess excellent communication and leadership skills, with experience in administrative roles, particularly in customer-facing environments.
Responsibilities include:
- Overseeing frontline ticketing staff
- Maintaining day-to-day ticketing systems administration
- Providing exceptional customer service
- Collaborating with internal teams to ensure seamless operations
Prior experience in customer-facing roles, particularly in museums or cultural institutions, is highly desirable. If you are a motivated individual with excellent communication and leadership skills, we encourage you to apply for this opportunity.
