Customer Service Representative

4 weeks ago

Werribee, Victoria, Australia Evolve Scientific Full time

About Evolve Scientific
This large testing laboratory requires the assistance of Evolve to source multiple Customer Service Officers to join their team.
About the role

  • The main purpose of this role is to conduct administrative tasks and provide customer service support to customers.
  • This role will be approximately 20 to 38 hours per week depending on the workload. Working between Monday to Friday on the day shift.
  • Ongoing casual contract with full-time hours

Responsibilities:

  • Ensure sample data is entered into the appropriate systems in a timely manner within defined customer and business expectations
  • Answer customer telephone enquiries
  • Ensure customer orders are processed in a timely manner
  • Perform cost center general ledger transfers and create accounts payable invoicing and credits as required
  • Perform the accounts receivable function for cash and credit card payments and monitor debtors and the invoice error log in SAP
  • Monitor customer support stock and general office stationery
  • Conduct other administrative tasks such as filing, faxing, photocopier use, checking/matching and mailing of daily customer reports/invoices and updating spreadsheets
  • Assist with the training of casual staff

You will have:

  • Demonstrated experience in Administration/Customer Service
  • Ability to remain polite and courteous in a busy environment
  • Customer-focused and a willingness to learn
  • Strong written and verbal communication skills
  • Strong computer literacy including MS Excel and MS Word
  • Knowledge of SAP is an advantage

Candidates must have a car as the site is not easily accessible by public transport.

Apply
If you think this could be the role for you, please apply now. Please send us a cover letter and a detailed resume in WORD format. Or, if you have any questions, please contact Chantelle Azzam.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

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