Customer Service Representative

2 weeks ago


Werribee, Victoria, Australia HOBAN Recruitment Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team in Werribee and Hoppers Crossing. As a key member of our organization, you will play a vital role in providing exceptional customer service and ensuring the satisfaction of our clients.

This is a casual position with a variable number of hours between 20-38 per week, from Monday to Friday, 8:30am - 4:30pm. You will be working closely with our team to deliver top-notch service to Victorians on the road.

About the Role

As a Customer Service and Licence Testing Officer, your primary responsibilities will include:

  • Upholding our clients' policies to ensure satisfaction both over the counter and on the road.
  • Testing and assessing learner drivers on well-defined courses, providing constructive and unbiased feedback to aid in their growth.
  • Serving customers face-to-face with professionalism and care, ensuring every interaction is of the highest standard.
  • Processing payments, managing cash, and conducting end-of-day banking meticulously.
  • Managing administrative duties and updating critical data in systems seamlessly.
Requirements

To be successful in this role, you will need:

  • A strong drive to assist others and empower them to reach their goals.
  • Detailed, organized, and always on top of tasks.
  • Stellar customer service skills, both in-person and over the phone.
  • The ability to thrive in lively settings and adapt to new challenges.
  • A valid Victorian Drivers' Licence.
What We Offer

In return for your hard work and dedication, we offer:

  • A comprehensive training program in customer interactions and call centre operations.
  • A supportive atmosphere that champions your growth and well-being.
  • Competitive compensation at $33+ per hour, reflecting your skill and commitment.
  • A stable and secure position with opportunities for progression and advancement.
Estimate Salary Range

The estimated salary range for this position is based on the location (Werribee and Hoppers Crossing) and the level of experience required. We estimate the salary to be around $33-$40 per hour, depending on the individual's qualifications and background.



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