Customer Service Ambassador

1 week ago


Werribee, Victoria, Australia Coles Full time

About Coles Supermarkets

We are one of Australia's most iconic and trusted businesses, providing fresh food, groceries, general merchandise, liquor, and fuel to millions of people every week. With over 120,000 people working across more than 2,500 retail outlets, we strive to deliver exceptional customer experiences in a fast-paced environment.

Estimated Salary: AU$25 - AU$35 per hour

About the Role

We are seeking a skilled Customer Service Ambassador to join our team. As a key representative of our brand, you will be responsible for delivering outstanding customer service, maintaining a high level of product knowledge, and creating an engaging shopping experience for our customers.

Key Responsibilities:

  • Provide exceptional customer service, responding to queries and resolving issues in a timely and professional manner
  • Maintain a high level of product knowledge, ensuring accuracy and consistency in all customer interactions
  • Create an engaging shopping experience, promoting our products and services through effective communication and visual merchandising
  • Work collaboratively with colleagues to achieve sales targets and maintain store standards

About You

To succeed in this role, you will require:

  • A commitment to delivering exceptional customer service, demonstrating enthusiasm, energy, and pace
  • The ability to work effectively in a fast-paced environment, adapting to changing situations and priorities
  • Strong communication and interpersonal skills, enabling effective collaboration with colleagues and customers
  • Availability to work flexible hours, including early mornings, evenings, and weekends

Benefits

We offer a range of benefits, including:

  • A competitive hourly rate, reflecting your value to our business
  • Opportunities for career development and advancement, as part of our diverse and inclusive team
  • Flexible work arrangements, supporting work-life balance and personal well-being
  • A fun and dynamic work environment, celebrating individual contributions and achievements


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