Audiovisual Expert Concierge

We are seeking a highly skilled and personable Audiovisual Expert Concierge to join our team in NSW on a 12-month contract.

The successful candidate will provide top-tier audio-visual support to ensure seamless technical experiences for our clients, combining technical expertise with excellent customer service skills.

• Technical Support: Set up, operate, and troubleshoot AV equipment, including displays, unified conferencing systems, audio devices, microphones, and control systems.
• Client Assistance: Serve as the main point of contact for the client, assisting them with any AV or tech requirements and ensuring all events run smoothly.
• Maintenance: Conduct regular inspections, maintenance, and testing of AV equipment to ensure optimal performance and minimise downtime.
• Event Support: Collaborate with event coordinators to understand AV requirements for various events and presentations; provide technical support throughout.
• Troubleshooting: Quickly diagnose and resolve AV-related issues to minimise disruption.
• Documentation: Maintain accurate logs and reports for equipment usage, maintenance, and any technical issues.
• Training: Provide basic training and guidance to users on AV equipment and systems as needed.

• A minimum of 3 years' experience in an AV technical support role.
• Technical certification in AV or a related field is preferred.
• Strong interpersonal skills with a client-focused mindset and ability to work effectively under pressure.
• Proficient in operating AV systems, video conferencing technology, and troubleshooting AV hardware/software issues.
• Commissioning, programming knowledge and experience is beneficial.
• Strong problem-solving skills and attention to detail.
• Ability to handle multiple tasks and adapt quickly to changing needs and environments.
• Excellent communication skills and customer-focused attitude.
• Excellent time management and organisational skills.
• Positive and motivated attitude.

We offer a competitive remuneration package, access to ongoing training and professional development opportunities, access to an employee assistance program, birthday gift vouchers, and more.

We value and reward committed team members, providing opportunities for growth and career development in the AV and UC technology sector.