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HEAD OF RETAIL EXECUTION
2 weeks ago
This is a rare opportunity to build something from the ground up and drive retail re-invention across Australia. As an Executive Retail Leader, you will own the physical retail strategy end-to-end, from store rollout and team development, to innovative visual merchandising, operations, and commercial performance.
You'll be responsible for turning retail concepts into thriving physical environments, driving brand consistency, store-level P&Ls and a culture of innovation and exceptional service.
This role is pivotal in shaping the national store network, bringing the brand's online identity to life through immersive, elevated in-store experiences.
Key Responsibilities- Lead the rollout and growth of a national store network- including store design, project management, team recruitment, and grand openings.
- Be the visionary for in-store retail experiences- driving creative, fresh, and on-brand visual merchandising across all locations.
- Champion operational excellence with clear processes around inventory, store-level ordering, and fulfillment (click & collect, ship-from-store).
- Manage and optimise retail P&L, individual store budgets, and performance metrics.
- Build and inspire a values-led, high-performing retail leadership team and culture.
- Collaborate closely with cross-functional teams to align store strategy with digital, marketing, merchandising and supply chain.
- Ensure compliance, safety, and ethical standards across all physical operations.
- Embed customer insights and feedback into ongoing retail improvement and innovation.
- Maintain a deep understanding of product presentation.
- 8+ years of experience in senior retail leadership, ideally with experience launching or scaling store networks in multi-site or national retail environments.
- Experience in the mattress, bedding or home/lifestyle category strongly preferred.
- Strong visual merchandising capability with an eye for creating fresh, engaging, and branded in-store experiences.
- Experience working in fast-paced, digitally led or DTC businesses (highly advantageous).
- Strong understanding of omnichannel operations, store fulfillment models, inventory systems, click and collect and shipments from stores.
- Experienced with store operations where each location manages its own inventory and ordering.
- Excellent communicator with strong cross-functional collaboration skills.
- Comfortable project managing store builds from the ground up- floorplans, timelines, supplier management, and execution.
- Strong knowledge of store systems, retail merchandising, team management and sales performance.
- Confident balancing commercial outcomes with creative execution.
- Passionate about team culture, store experience, and delivering
