Head Of Retail

HEAD OF RETAIL - Lifestyle, home, bedding sector HEAD OF RETAIL - Lifestyle, home, bedding sector Get AI-powered advice on this job and more exclusive features.
In-house position | Lead omni-channel retail for a fast-growing, ambitious and customer-first brand | Build and scale stores across Australia | Permanent |
An exciting and newly created opportunity has opened up for a dynamic and commercially minded Head of Retail to join a high-growth, digitally native brand on its journey into physical retail.
Reporting directly to the C-Suite, this senior leadership role is pivotal in shaping the national store network, bringing the brand's online identity to life through immersive, elevated in-store experiences.
As Head of Retail, you will own the physical retail strategy end-to-end, from store rollout and team development, to innovative visual merchandising, operations, and commercial performance.
You'll be responsible for turning retail concepts into thriving physical environments, driving brand consistency, store-level P&Ls and a culture of innovation and exceptional service.
You are a strong commercial and creative thinker, equally passionate about people, process, product, delivering excellent customer experience and inventory across multiple sites.
This is a rare opportunity to build something from the ground up and be part of a collaborative, forward-thinking executive team driving retail re-invention across Australia.
Key Responsibilities
Lead the rollout and growth of a national store network- including store design, project management, team recruitment, and grand openings. You will be translating our client's online brand into an engaging and immersive retail experience
Be the visionary for in-store retail experiences- driving creative, fresh, and on-brand visual merchandising across all locations
Champion operational excellence with clear processes around inventory, store-level ordering, and fulfillment (click & collect, ship-from-store)
Manage and optimise retail P&L, individual store budgets, and performance metrics
Build and inspire a values-led, high-performing retail leadership team and culture
Collaborate closely with cross-functional teams to align store strategy with digital, marketing, merchandising and supply chain
Ensure compliance, safety, and ethical standards across all physical operations
Embed customer insights and feedback into ongoing retail improvement and innovation
Maintain a deep understanding of product presentation
Qualifications and Skills
8+ years of experience in senior retail leadership, ideally with experience launching or scaling store networks in multi-site or national retail environments
Experience in the mattress, bedding or home/lifestyle category strongly preferred
Strong visual merchandising capability with an eye for creating fresh, engaging, and branded in-store experiences
Experience working in fast-paced, digitally led or DTC businesses (highly advantageous)
Strong understanding of omnichannel operations, store fulfillment models, inventory systems, click and collect and shipments from stores
Experienced with store operations where each location manages its own inventory and ordering
Excellent communicator with strong cross-functional collaboration skills
Comfortable project managing store builds from the ground up- floorplans, timelines, supplier management, and execution
Strong knowledge of store systems, retail merchandising, team management and sales performance.
Confident balancing commercial outcomes with creative execution
Passionate about team culture, store experience, and delivering "wow" at every touchpoint
If you are ready to create something exceptional and lead the next chapter of retail innovation, we would love to hear from you. This is an urgent permanent requirement.
How to Apply
Apply here or send us an email at with your updated CV and cover page highlighting your suitability based on the job requirements.
To be considered for this role you must have full working rights in Australia
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Seniority level Seniority level Executive
Employment type Employment type Full-time
Job function Job function Sales and Business Development
Industries Retail and Consumer Services
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