Level 2 Support Analyst

4 weeks ago


Melbourne, Victoria, Australia Civica UK Ltd Full time
About the Role

We are seeking a highly skilled Level 2 Support Analyst to join our team at Civica UK Ltd. As a Level 2 Support Analyst, you will be responsible for providing technical support to our customers in the local government sector. Your expertise will be crucial in handling any escalations that might arise, ensuring our customers receive prompt and efficient assistance.

Key Responsibilities
  • Provide Level 2 support to customers in the local government sector
  • Handle escalations and ensure prompt and efficient assistance
  • Work closely with developers and consultants to support software and escalations
  • Familiarity with Software as a Service environments or cloud applications
  • Proficiency in scripting languages or automation tools to streamline support processes
  • Basic Technical, Web Platform, Android or IOS application knowledge
  • Previous experience in L2 Application support asset maintenance industry (Nice to have)
What You Will Need
  • Expertise in customer service and problem-solving
  • Ability to work in a fast-paced environment
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
Why Join Us

We are a dynamic and innovative company that values our employees and provides opportunities for growth and development. We offer a competitive salary and benefits package, as well as a collaborative and supportive work environment.

How to Apply

If you are a motivated and experienced Level 2 Support Analyst looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



  • Melbourne, Victoria, Australia Civica Full time

    Job DescriptionCivica is seeking a highly skilled Level 2 Support Analyst to join our team. As a Level 2 Support Analyst, you will be responsible for providing technical support to our customers in the local government sector.Key Responsibilities:Provide Level 2 support to customers via phone, email, and chatEscalate complex issues to senior support analysts...


  • Melbourne, Victoria, Australia Civica UK Ltd Full time

    About the RoleWe are seeking a highly skilled Level 2 Support Analyst to join our team at Civica UK Ltd. As a Level 2 Support Analyst, you will play a critical role in providing technical support to our customers in the local government sector.Key ResponsibilitiesProvide Level 2 support to customers, handling escalations and ensuring prompt and efficient...


  • Melbourne, Victoria, Australia Civica Full time

    About the RoleCivica is seeking a highly skilled Level 2 Support Analyst to join our team. As a Level 2 Support Analyst, you will play a critical role in providing technical support to our esteemed customers in the local government sector.Key Responsibilities:Provide Level 2 support to customers, handling escalations and ensuring prompt and efficient...


  • Melbourne, Victoria, Australia Civica UK Ltd Full time

    About the RoleWe are seeking a highly skilled Level 2 Support Analyst to join our team at Civica UK Ltd. As a key member of our support team, you will be responsible for providing exceptional support to our customers in the local government sector.Key ResponsibilitiesProvide Level 2 support to customers, handling escalations and ensuring prompt and efficient...


  • Melbourne, Victoria, Australia Civica Full time

    About the RoleCivica is seeking a highly skilled Level 2 Support Analyst to join our team. As a Level 2 Support Analyst, you will play a critical role in providing technical support to our esteemed customers in the local government sector.Key Responsibilities:Provide Level 2 support to customers, handling escalations and ensuring prompt and efficient...


  • Melbourne, Victoria, Australia Civica Full time

    About the RoleCivica is seeking a highly skilled Level 2 Support Analyst to join our team. As a Level 2 Support Analyst, you will play a critical role in providing technical support to our esteemed customers in the local government sector.Key Responsibilities:Provide Level 2 support to customers, handling escalations and ensuring prompt and efficient...


  • Melbourne, Victoria, Australia Salt Recruitment Full time

    Technical Support Expert WantedSalt Recruitment is seeking a skilled Level 2 IT Support Specialist to join our team full-time.Our partner is a Managed Service Provider delivering IT solutions across cloud transformations, data centres, cyber security, and user devices technology in Australia for over 40 years.This position is highly suited to an experienced...


  • Melbourne, Victoria, Australia Civica Full time

    About the RoleWe are seeking a highly skilled Level 2 Support Analyst to join our team at Civica. As a key member of our support team, you will be responsible for providing exceptional support to our customers in the local government sector.Key ResponsibilitiesProvide Level 2 support to customers, handling escalations and ensuring prompt and efficient...


  • Melbourne, Victoria, Australia Civica Full time

    About the RoleWe're seeking a highly skilled Level 2 Support Analyst to join our team at Civica. As a key member of our support team, you will be responsible for providing exceptional support to our customers in the local government sector.Your expertise will be crucial in handling escalations, ensuring our customers receive prompt and efficient assistance....


  • Melbourne, Victoria, Australia RLDatix Full time

    About RLDatixRLDatix is a leading provider of healthcare operations software, dedicated to improving patient safety and outcomes. Our platform enables healthcare organizations to manage risk, safety, compliance, and workforce management, providing critical data insights to inform decision-making.Job SummaryWe are seeking a highly skilled Level 2 Application...


  • Melbourne, Victoria, Australia RLDatix Full time

    About RLDatixRLDatix is a leading provider of healthcare operations software, dedicated to improving patient safety and outcomes. Our platform enables healthcare organizations to manage risk, safety, compliance, and workforce management, providing critical data insights to inform decision-making.Job SummaryWe are seeking a highly skilled Level 2 Application...


  • Melbourne, Victoria, Australia RLDatix Full time

    Improve Healthcare Operations with RLDatixAt RLDatix, we're on a mission to make healthcare safer and better for everyone. As a Level 2 Application Support Analyst, you'll play a crucial role in achieving this goal by providing technical support to our customers across the Asia-Pacific region.Key Responsibilities:Provide timely and consistent technical...


  • Melbourne, Victoria, Australia RLDatix Full time

    Transforming Healthcare through Technical ExcellenceAt RLDatix, we're dedicated to improving healthcare by empowering organizations with critical data insights. As a Level 2 Application Support Analyst, you'll play a vital role in ensuring the seamless operation of our connected healthcare operations platform.Key Responsibilities:Provide timely and...


  • Melbourne, Victoria, Australia The Drive Group Full time

    Job Title: Level 2 Support EngineerAre you a skilled IT professional looking for a challenging role in a dynamic environment? We have an exciting opportunity for a Level 2 Support Engineer to join our team at The Drive Group.About the Role:We are seeking a highly motivated and experienced Level 2 Support Engineer to join our service desk team. As a Level 2...


  • Melbourne, Victoria, Australia Professional Search Group Full time

    Job DescriptionWe are seeking a highly skilled Level 2 Support Engineer to join our team at Professional Search Group. The ideal candidate will have extensive experience in providing technical support and managing IT environments.Key Responsibilities:Provide Level 2 technical support for client issues, ensuring timely and effective resolution.Manage and...


  • Melbourne, Victoria, Australia Professional Search Group Full time

    Job DescriptionWe are seeking a highly skilled Level 2 Support Engineer to join our team at Professional Search Group. The ideal candidate will have extensive experience in providing technical support and managing IT environments.Key Responsibilities:Provide Level 2 technical support for client issues, ensuring timely and effective resolution.Manage and...

  • Support Analyst

    2 months ago


    Melbourne, Victoria, Australia Civica UK Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Level 2 Support Analyst to join our team at Civica UK Ltd. As a key member of our support team, you will play a critical role in providing exceptional support to our customers in the local government sector.As a Level 2 Support Analyst, you will be responsible for handling escalations, resolving...


  • Melbourne, Victoria, Australia The Drive Group Full time

    Job Title: Level 2 Support EngineerJob Description:The Drive Group is seeking a highly skilled Level 2 Support Engineer to join our team. As a Level 2 Support Engineer, you will be responsible for providing technical support and troubleshooting for our clients' IT infrastructure.About the Role:Provide technical support and troubleshooting for Level 2...


  • Melbourne, Victoria, Australia RLDatix Full time

    At RLDatix, we're committed to improving healthcare by empowering organizations with critical data insights. As a Level 2 Application Support Specialist, you'll play a vital role in ensuring the smooth operation of our connected healthcare operations platform.As a key member of our APAC Customer Support team, you'll be responsible for managing technical...


  • Melbourne, Victoria, Australia The Drive Group Full time

    Job Title: Level 2 Support EngineerJoin The Drive Group, a leading MSP, as a Level 2 Support Engineer and be part of a dynamic team that delivers exceptional IT services to clients.About the Role:We are seeking a highly skilled and experienced IT professional to join our service desk team. As a Level 2 Support Engineer, you will be responsible for providing...