Guest Experience Ambassador

2 weeks ago

Liverpool, Australia beBeeCustomer Full time $46,000 - $57,000
Delivering Exceptional Guest Experiences

At a leading hospitality group, we are committed to creating unforgettable experiences for our guests. Our team is dedicated to providing exceptional service and ensuring that every interaction with us is memorable.

Key Responsibilities:

As a Guest Service Agent, you will play a crucial role in delivering exceptional guest experiences at a renowned hotel. Your primary responsibilities will include:

  • Providing exceptional service during check-in, check-out, and throughout the guest stay
  • Assisting the Department Manager in effectively running the day-to-day operations of the Front Office Department
  • Handling guest queries, requests, and feedback promptly and with a solutions-focused approach
  • Maximising occupancy through upselling and promoting hotel services
  • Maintaining accurate payment handling and compliance with hotel policies

You will also be responsible for:

  • Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests, and activities
  • Ensuring procedures are followed in relation to guest confidentiality and safety
  • Maintaining accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel's financial data and the ease in shift changes
Requirements:

To succeed in this role, you will need:

  • Exceptional customer service skills, communication, and time management skills
  • Professional appearance that will represent our brand well
  • A friendly and outgoing personality
  • Proven ability to work as part of a team
  • A willingness to use initiative and strong problem-solving skills
  • Strong analytical skills with a high level of computer literacy and accuracy
  • Flexibility to work a rotating roster including mornings, evenings, weekends, and public holidays
What We Offer:

As a valued member of our team, you can expect:

  • Learning & development opportunities
  • Access to global opportunities and staff benefits within the largest hotel groups worldwide
  • Onsite parking, duty meals, and free laundry

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

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