Customer Experience Coordinator

18 hours ago

Liverpool, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**NSW, Whitlam Leisure Centre - Liverpool 2170**
- Work in Fitness, Sport Leisure and Recreation
- Have a positive impact on the local community
- Work in a fun and supportive environment

This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors.

**The Role**

Are you a people person who has an interest in fitness, sport, health, group fitness, swimming or can see yourself working as the Customer Experience Coordinator at one of South Western Sydney’s most vibrant community health and leisure hubs?

**About You**

The role is structured to attract someone who loves working with and alongside customer centric teams that provide a real positive impact by connecting the community to leisure.

You should have great people and verbal communication skills and be used to working within a customer centric business environment.

**Key Accountabilities**
- Deliver the Belgravia Leisure guest experience strategy
- Process and policy compliance
- Handle venue enquiries from new and existing users.
- Creating and maintaining rosters
- Have an active and visible front of house presence
- Host and facilitate team guest experience meetings
- Lead and deliver team training
- Lead inspiring and regular team communication

**Skillset**
- National Police Check and Working with Children Check
- First Aid and CPR
- Understanding of point-of-sale systems
- If you do not have these qualifications, you must be willing to obtain.

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

**If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health, wellness and aquatic environment, we want to hear from you**

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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