Customer Experience Professional

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $100,000
Delivering Exceptional Customer Experiences

As a skilled customer service professional, you will play a vital role in ensuring seamless communication with medical professionals. Your key responsibilities will include attending to customer queries via phone and email, providing timely and effective resolutions.

Key Responsibilities:

  • Respond promptly to customer inquiries, demonstrating excellent verbal and written communication skills.
  • Collaborate effectively with colleagues across various departments, including customer care, manufacturing, inventory, and sales.
  • Support order entry and meet cut-off times, ensuring smooth operations.
  • Act as the primary point of contact for customers requiring assistance.

Requirements:

  • Proven experience in a customer-facing role, preferably in pharmaceutical, medical, or FMCG industries.
  • Excellent interpersonal and problem-solving skills, with the ability to communicate effectively with diverse stakeholders.
  • Fast and accurate data entry skills, with proficiency in MS Office (Navision or Salesforce experience is an asset).
  • Strong attention to detail, positive attitude, and adaptability to changing situations.

We prioritize customer satisfaction and strive to make a lasting impact on people's lives. If you share our commitment to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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