Customer Experience Ambassador
1 week ago
Your Impact
We are seeking a skilled Customer Experience Specialist to deliver exceptional customer service and drive business growth.
About the Role
- Take ownership of delivering a positive customer experience, exceeding expectations.
- Utilize multiple systems to find tailored solutions for our customers.
- Prioritize first call resolution and seek positive customer feedback.
- Respond to customer inquiries via phone or live chat.
About You
- You have experience in inbound customer service, problem-solving, and logistics.
- You thrive in fast-paced environments with structured KPIs.
- You possess exceptional customer interaction skills and can manage conflict.
- You are solution-driven and have experience with systems like SAP, Salesforce, and PCP.
What We Offer
- A collaborative team that supports and champions each other.
- Ongoing coaching and learning opportunities.
- An awesome office environment with access to product launches, tastings, and events.
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