Customer Experience Ambassador

1 week ago


Melbourne, Victoria, Australia Carlton & United Breweries Full time

Your Impact


We are seeking a skilled Customer Experience Specialist to deliver exceptional customer service and drive business growth.



About the Role

  • Take ownership of delivering a positive customer experience, exceeding expectations.
  • Utilize multiple systems to find tailored solutions for our customers.
  • Prioritize first call resolution and seek positive customer feedback.
  • Respond to customer inquiries via phone or live chat.


About You

  • You have experience in inbound customer service, problem-solving, and logistics.
  • You thrive in fast-paced environments with structured KPIs.
  • You possess exceptional customer interaction skills and can manage conflict.
  • You are solution-driven and have experience with systems like SAP, Salesforce, and PCP.


What We Offer

  • A collaborative team that supports and champions each other.
  • Ongoing coaching and learning opportunities.
  • An awesome office environment with access to product launches, tastings, and events.


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