APS3 Participant Support Officer

5 days ago


KalgoorlieBoulder, Australia National Disability Insurance Agency Full time
About the Role

The National Disability Insurance Agency is seeking a highly motivated and customer-focused APS3 Participant Support Officer to join our team in Kalgoorlie, WA.

As a key member of our team, you will be responsible for providing exceptional customer service to our participants, managing participant plans and supports, and undertaking procedural, administrative, and operational tasks.

You will work closely with our team to identify and remedy issues, provide face-to-face and front-of-house support, and utilize various ICT/business systems to manage participant data and information.

This is a fantastic opportunity to make a meaningful impact in the lives of people with disability and their families, and to be part of a socially inclusive and culturally diverse workplace.

Key Responsibilities
  • Provide exceptional customer service to participants and stakeholders
  • Manage participant plans and supports
  • Undertake procedural, administrative, and operational tasks
  • Identify and remedy issues
  • Provide face-to-face and front-of-house support
  • Utilize various ICT/business systems to manage participant data and information
What We Offer
  • A competitive remuneration package
  • Access to higher superannuation and above-market leave entitlements
  • Competitive working conditions that support a positive work-life balance
  • Access to ongoing professional development and learning
Requirements
  • Australian citizenship
  • Ability to work in a team environment
  • Strong communication and interpersonal skills
  • Ability to work independently and adapt to changing priorities

Please note that this is a national team environment, and you will be required to work under guidance. If you have a strong commitment to supporting people with disability and a willingness to go the extra mile, we encourage you to apply.



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