Workforce Support Officer
2 months ago
The Workforce Support Officer will play a critical role in ensuring the efficient management of our workforce, particularly in the areas of rostering and scheduling. This position will work closely with the Operations Manager Residential Care Workforce to develop and implement processes that support the delivery of high-quality care to our residents.
Key Responsibilities- Develop and maintain accurate and up-to-date rosters for residential and transition care front-line staff, ensuring that service demands are met and staff are utilized effectively.
- Collaborate with the Operations Manager Residential Care Workforce to identify areas for process improvement and implement changes to optimize workforce management.
- Provide administrative support for the coordination of shift replacements, casual pool staff, and agency utilization, ensuring that systems are in place to communicate with staff and managers regarding last-minute roster changes.
- Ensure that all staff are up-to-date with mandatory training requirements, including COVID-19 and flu vaccinations, and that timesheets are accurate and submitted in a timely manner.
- Review and analyze workforce data to identify trends and areas for improvement, providing recommendations to management to optimize workforce management.
The successful candidate will have a background in staff coordination or roster management, with experience in the Aged Care or Services sector. They will possess excellent communication and organizational skills, with the ability to interpret data and make informed decisions in a fast-paced environment.
Essential Criteria:
- Evidence of COVID-19 and current 2024 flu vaccinations per Amana Living policies
- Ability to obtain a National Police Clearance (within 6-months validity)
- Successful completion of pre-employment form and reference checks
- Certificate III in Business Administration or experience in aged care, rostering, and administration
- Previous experience in staff coordination or roster management
- Computer literacy, particularly in the effective use of time and attendance systems and Microsoft Office Suite
- Understanding of the Aged Care or Services sector and experience providing administrative support in this working environment
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