Senior Consultant

1 month ago

Sydney, New South Wales, Australia Fujitsu Full time
About the Role

We are seeking a highly skilled Senior Consultant to join our ServiceNow team in the APAC region. As a key member of our team, you will be responsible for delivering high-quality ServiceNow projects and services that meet or exceed customer expectations.

Key Responsibilities
  • Deliver technical solutions on the ServiceNow platform, including development, testing, and implementation, as a subject matter expert.
  • Ensure the quality and timeliness of technical deliverables to meet or exceed customer expectations.
  • Collaborate with clients to deliver high-quality design specifications and documentation, leveraging out-of-the-box functionality and ServiceNow best practices.
  • Build strong, trust-based relationships with client stakeholders, influencing process improvements and automation.
  • Mentor and coach junior team members, contributing to the development of technical and consulting capabilities.
  • Identify and communicate new opportunities within client engagements to Customer Success Managers (CSMs) and account managers.
Requirements and Experience
  • Proven experience in high-quality ServiceNow project delivery, with a track record of customer satisfaction.
  • Experience creating build documentation, solution designs, and detailed design specifications.
  • Proficiency in development tools like HTML, XML, JavaScript/AJAX, and integration methods (e.g., SOAP, MID, email).
  • Strong ability to lead workshops as part of a project team.
  • Experience with multiple ServiceNow product lines and insight into future platform roadmaps.
  • Exceptional written and verbal communication skills.
Qualifications
  • IT degree or relevant tertiary education in Computer Science.
  • ITOM experience, specifically in areas such as Service Mapping, Discovery, CMDB, and CSDM.
  • ServiceNow CSA (Certified System Administrator).
  • CIS ITSM and at least one other ServiceNow product certification.
  • ServiceNow sales & presales accreditation across 2+ product lines.
  • ServiceNow Suite Certified (ITSM, HR, or CSM).
Why Fujitsu?

Fujitsu is a global leader in technology and business solutions, committed to transforming organizations and the world around us. We believe in fairness, equality, and the power of diversity to drive innovation. Our inclusive environment allows everyone to bring their full selves to work, and we strive to create a workplace where everyone can thrive.

  • We put people first, and our inclusivity is recognized through our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion.
  • We offer tailored career development opportunities across our global organization, supporting your professional and personal growth.
  • Our customers trust us, and we maintain an excellent reputation regionally and globally.
  • Best-in-class reward and recognition programs, flexible work arrangements, and volunteering leave.
  • We live by our values of Aspiration, Trust, and Empathy, every day.

We welcome applicants from diverse backgrounds and encourage women, gender-diverse individuals, Aboriginal and Torres Strait Islander people, LGBTI+ communities, people with disabilities, and veterans to apply. If this role resonates with you, please don't hesitate to apply, even if you don't meet every requirement. We value adaptability, courage, and integrity over ticking every box.

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