Senior Community Care Manager
4 weeks ago
About the Role:
We are seeking a highly skilled Senior Community Care Manager to support and develop a team of passionate community workers providing in-home care services to the elderly in Perth and regional areas.
The successful candidate will provide coaching, ongoing support, and direction to a geographically dispersed team, achieving exceptional customer service. This involves being the daily point of contact for the team, conducting interviews and inductions, managing team and individual performance, and driving safety initiatives.
Additionally, you will manage payroll and other admin tasks, ensure compliance targets are met, and handle customer escalations with support from the management team.
About You:
- Proven team leadership experience supporting large teams within community, call centre, retail, hospitality, or similar industries.
- Ability to build trusted relationships, communicate with empathy while maintaining professional boundaries.
- Previous experience within the Community/Aged Care industry is great, but not essential.
- Exceptional communication and time management skills with an ability to work well under pressure.
- Strong passion for compliance and achieving customer satisfaction.
- Demonstrated experience with coaching, having difficult conversations, and performance managing frontline teams.
- Stakeholder engagement and problem-solving skills.
- Relevant qualifications (or equivalent experience) in Leadership and Training are desirable.
About KinCare:
We have a 30-year track record of supporting older Australians to live independently. Our commitment is to improving the quality of life and health & well-being for our customers through tailored in-home care services.
Kincare is a great place to work, with passionate, committed colleagues and opportunities for meaningful connections. We value work-life balance and flexibility.
As a successful candidate, you will be required to complete a mandatory National Police check, Work Rights check, and provide proof of COVID-19 vaccination prior to commencement.
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