Service Design and Innovation Business Partner

4 days ago

Sydney, New South Wales, Australia Mission Australia Full time
Job Opportunity

At Mission Australia, we are seeking a highly skilled and experienced Service Design and Innovation Business Partner to join our team. As a key member of our organization, you will play a critical role in facilitating the design and development of service and practice approaches that drive growth and impact.

Key Responsibilities
  • Develop and maintain strategic relationships with service delivery leaders and staff to ensure effective collaboration and knowledge sharing.
  • Provide expert advice and guidance on service design and innovation, leveraging your knowledge of human-centered design approaches and codesign principles.
  • Work closely with other Service Design and Innovation Business Partners, the National Manager Service Design & Innovation, and State/Housing leadership teams to prioritize and implement a pipeline of service design and innovation work.
  • Coordinate the implementation of Mission Australia's client voice roadmap, ensuring the voice of our clients' lived experience is integrated into all levels of the organization.
  • Design and drive the implementation of national Flagship Service Models, incorporating international best practices, research, and insights from internal evaluations and practitioner input.
  • Collaborate with the finance team to develop financial models that ensure service models are financially viable and sustainable.
  • Support the scaling of best practice community development approaches by embedding the National Strengthening Communities Framework with local services.
Requirements for Success
  • Demonstrated knowledge of human-centered design approaches, including codesign and client-informed service design.
  • Ability to implement human-centered design work in a community service context.
  • Proven ability to analyze complex information from various sources and subject matter experts.
  • Strong written communication skills and ability to communicate complex concepts clearly and effectively.
  • Ability to critically evaluate service performance data and program financials.
  • Proven ability to build strong relationships, collaborate effectively, and facilitate robust discussions.
Our Culture

We value diversity, inclusivity, and respect for all individuals. Our innovative culture ensures you feel valued and supported as you help Australians in need and develop in your career.

Your Benefits
  • Meaningful work that makes a real difference.
  • Not-for-profit salary packaging.
  • Generous discounts with health insurance and major retailers.
  • Free external, confidential counseling.
  • Extra leave available, including an additional public holiday and the opportunity to purchase further annual leave.

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