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Retail Data Insights Manager
2 weeks ago
We are seeking a Retail Data Insights Manager to join our team. In this role, you will be responsible for developing and executing a customer insights plan tailored to Merchandise.
You will lead the development of actionable recommendations that shape range decisions, marketing activation, and omni-channel customer strategies.
As a Retail Data Insights Manager, you will work closely with Buyers, Planners, and Category Managers to understand their goals, influence decisions, and embed insights into range reviews (TPRs), and merchandise strategy.
Key Responsibilities- Lead Merchandise-Focused Insights: Develop and execute a customer insights plan tailored to Merchandise, ensuring alignment with business priorities, timelines, and goals.
- Partner with Merchandise Teams: Work closely with Buyers, Planners, and Category Managers to understand their objectives, influence decisions, and embed insights into range reviews (TPRs), and merchandise strategy.
- Drive Strategic Impact: Translate customer insights into actionable recommendations that shape range decisions, marketing activation, and omni-channel customer strategies.
- Champion Customer-Centric Thinking: Advocate for the customer across Merchandise and broader business forums, ensuring insights are understood, applied, and drive measurable results.
- Collaborate Across Functions: Align with the broader Customer Insights team to share best practices, maximise ROI, and ensure a consistent voice of the customer across the business.
- Manage Research Projects: Oversee external research partners to deliver high-quality insights on time and within budget.
- Merchandise Partnership Experience (Essential): Proven experience working closely with Merchandise teams in a retail environment, with a strong understanding of range planning (TPRs), and merchandise strategy.
- Strategic Influence: Ability to influence decision-making and embed insights into commercial and strategic planning.
- Customer & Market Understanding: Experience in translating customer data into meaningful strategies that enhance the customer offer.
- Analytical & Research Skills: Familiarity with research methodologies and data tools, with the ability to interpret and communicate findings clearly.
- Strong Communication: Excellent stakeholder engagement and presentation skills, with the ability to tell compelling stories through data.
- Retail Acumen: A background in retail, ideally across both physical and digital channels.
