Customer Portfolio Advocate

7 days ago

Launceston, Tasmania, Australia beBeeCustomer Full time $80,000 - $102,000

Home Building Support Specialist

- Foster strong relationships with customers throughout the pre-construction process:

- Based in Hobart or Launceston | Travel required to either office

For over 30 years, Wilson Homes have been Tasmania's leading New Home Builder. Today, we continue to lead and drive innovation and quality in the new home building industry.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians.

About the Opportunity:

The Customer Service Coordinator reports to the Customer Service Manager and is part of the Operations team. In this highly rewarding role, your focus will be to support a portfolio of customers throughout the preconstruction process of building their new home to ensure a high-quality file is delivered to the construction team.

Responsibilities include managing a portfolio of customers from Consolidated Proposal acceptance to Commencement of Construction, setting clear expectations with customers, meeting with them face to face, and providing proactive solutions to allow the file to progress through the pre-construction process.

Requirements:

You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will have a commitment to providing all customers with a professional and unbeatable customer experience, previous experience working in fast-paced, high-volume administrative roles, and strong communication and problem-solving skills.

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