Key Account Specialist

4 weeks ago


Brisbane, Queensland, Australia JIVARO Recruitment Full time

About JIVARO Recruitment:
Our client is a leading provider of unique and high-quality furniture solutions to clients worldwide. They pride themselves on delivering exceptional products and services.

Role Overview:
This role involves managing and nurturing relationships with key clients in Australia and New Zealand. The ideal candidate will have a passion for customer service, strong communication skills, and a willingness to learn and grow in account management.

Key Responsibilities:

  • Account Support: Assist in developing and maintaining relationships with key accounts, acting as a support point of contact for their needs.
  • Client Satisfaction: Ensure a high level of customer satisfaction by understanding and addressing clients' needs and concerns.
  • Sales Support: Identify opportunities to support sales growth within key accounts.
  • Strategic Assistance: Collaborate with internal teams to support the development and execution of strategic plans that align with customers' business goals.
  • Performance Monitoring: Assist in monitoring and analysing account performance, providing regular reports and insights to both clients and internal stakeholders.
  • Problem Resolution: Proactively identify and resolve any issues or challenges that may arise, ensuring a smooth and positive experience for all customers.
  • Market Awareness: Stay updated on industry trends and market conditions to provide valuable insights and recommendations to internal and external stakeholders.
  • Travel: Must be available to travel both domestically and internationally if required.

Requirements:

  • Experience: Some experience in customer service, sales, or a related field, preferably within the retail or e-commerce industry.
  • Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail.
  • Sales Acumen: A strong interest in achieving sales targets and driving revenue growth.

What We Offer:

  • Competitive Salary: A competitive salary and performance-based bonuses.
  • Professional Growth: Opportunities for professional growth and career advancement.
  • Supportive Environment: A supportive, fun, and collaborative work environment.


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