Key Account Specialist
4 weeks ago
About JIVARO Recruitment:
Our client is a leading provider of unique and high-quality furniture solutions to clients worldwide. They pride themselves on delivering exceptional products and services.
Role Overview:
This role involves managing and nurturing relationships with key clients in Australia and New Zealand. The ideal candidate will have a passion for customer service, strong communication skills, and a willingness to learn and grow in account management.
Key Responsibilities:
- Account Support: Assist in developing and maintaining relationships with key accounts, acting as a support point of contact for their needs.
- Client Satisfaction: Ensure a high level of customer satisfaction by understanding and addressing clients' needs and concerns.
- Sales Support: Identify opportunities to support sales growth within key accounts.
- Strategic Assistance: Collaborate with internal teams to support the development and execution of strategic plans that align with customers' business goals.
- Performance Monitoring: Assist in monitoring and analysing account performance, providing regular reports and insights to both clients and internal stakeholders.
- Problem Resolution: Proactively identify and resolve any issues or challenges that may arise, ensuring a smooth and positive experience for all customers.
- Market Awareness: Stay updated on industry trends and market conditions to provide valuable insights and recommendations to internal and external stakeholders.
- Travel: Must be available to travel both domestically and internationally if required.
Requirements:
- Experience: Some experience in customer service, sales, or a related field, preferably within the retail or e-commerce industry.
- Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail.
- Sales Acumen: A strong interest in achieving sales targets and driving revenue growth.
What We Offer:
- Competitive Salary: A competitive salary and performance-based bonuses.
- Professional Growth: Opportunities for professional growth and career advancement.
- Supportive Environment: A supportive, fun, and collaborative work environment.
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