Business Banking Manager

4 weeks ago

Adelaide, South Australia ANZ Full time

About Us

At ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business Banking Manager, you'll play a critical role in building customer engagement with existing small business customers. Your primary focus will be on providing tailored solutions and recommendations to support business growth and development.

As a key member of our team, you'll have the opportunity to:

  • Build sustainable long-term client relationships and grow critical customer portfolios.
  • Provide customers with effective, value-added solutions while managing potential risks and applying financial analysis to identify key insights.
  • Collaborate with various teams within the Business Unit and across the wider bank to support your customers' growth and ongoing success.
  • Role model coaching, underpinned by a deep understanding of individual's motivations and aspirations to engage and inspire outperformance.
  • Develop a network of contacts and assist in achieving overall business strategies of sourcing new business, maximizing existing business, and increasing effectiveness.

What will you bring?

To succeed in this role, you'll need to bring a range of skills and experience, including:

  • Participation in high volume inbound and structured leads-based outbound calling.
  • Providing high quality customer service to a wide and diverse range of customers in a team-based managed portfolio.
  • Retention and growth of existing customers.
  • Ability to understand customer ambitions and help them realise their business growth and development goals.
  • Contribution to a high performing team culture and environment based on high collaboration and rapid customer solutioning.
  • Meeting assigned performance targets across the balanced scorecard.
  • Engaging with existing small business customers.
  • Management of a team-based customer portfolio.
  • Effective collaboration with Lighthouse & CSO enablement teams.
  • Maintaining deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions.

We're looking for someone with a growth mindset who is passionate about delivering exceptional customer outcomes. If you have most of these skills and are eager to take on a new challenge, we'd love to hear from you.

So why work with us?

At ANZ, you'll have the opportunity to work with a diverse team of professionals who are passionate about making a difference. We offer a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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