Accident and Health Claims Specialist
2 days ago
About Us
Berkshire Hathaway Specialty Insurance is a strategic and trusted insurance partner, providing a broad range of commercial property, casualty and specialty insurance coverages to customers and brokers around the world.
We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work.
We are committed to building a culture where every teammate has the opportunity to contribute and be recognized.
Job Opportunity
We have an exciting opportunity for a Claims Consultant, specialising in Accident and Health (A&H) in our Sydney office. This role will report directly to the A&H Claims Manager and will be a great opportunity for an experienced Claims professional to expand their scope of experience in a highly collaborative team environment dedicated to providing best in class claims service.
Duties & Responsibilities:
- Manage high value group personal accident claims and assist with managing A&H referrals from Third Party Administrators (TPA).
- Assess policy coverage, claim reserving and where possible, identify and pursue recovery opportunities.
- Provide high levels of customer service with clear communication to insureds and brokers with a proactive approach to achieving strong results for insured.
- Be the market face of A&H claims for BHSI and work together with customers, brokers and vendors to drive claims to timely and appropriate solutions.
- Work closely with underwriters and actuaries to report on claim developments and trends and support the delivery of BHSI's plans, goals and objectives.
- Work closely with the Claims Operations and IT teams to develop and improve systems and processes for effective claims handling.
- Participate and execute process improvement activities in the team based on interaction and collaboration with stakeholders.
- Work with the underwriting team in developing new products and wordings.
- As needed travel to customer / broker meetings, site inspections, mediations, conferences etc.
Qualifications, Skills and Experience:
- At least 3 years of Accident & Health claim handling experience.
- Ability to work independently and assimilate learning materials on many different subjects from various sources.
- Excellent customer service, interpersonal and written communication skills.
- Ability to work both autonomously and in a team environment.
- Strong time management and organization skills, and ability to manage a high volume of frequency claims.
Estimated Salary: AU$100,000 - AU$120,000 per annum
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