
Claims Resolution Professional
6 hours ago
A highly skilled professional is required to manage the entire claims process for direct-to-consumer insurance brands.
Key Responsibilities:
- Manage a portfolio of motor vehicle recoveries claims, ensuring timely and effective resolution.
- Assess liability and pursue recoveries from at-fault third parties and their insurers.
- Negotiate settlements and ensure fair outcomes for policyholders and third parties.
- Communicate with insurers, legal representatives, and other stakeholders to resolve claims efficiently.
- Maintain accurate claim records and update internal systems.
- Provide exceptional customer service, ensuring clear and professional communication with policyholders and third parties.
- Collaborate with internal teams to ensure compliance and optimal claim outcomes.
- Identify and escalate complex claims requiring further legal or managerial intervention.
Required Skills and Qualifications:
- Proven experience in third party recoveries and settlement claims is essential.
- Strong attention to detail with a commitment to delivering exceptional customer service.
- Highly organised, with the ability to manage priorities in a fast-paced environment.
- Strong analytical skills and problem-solving abilities are necessary for success in this role.
- A customer-focused approach to achieving the best outcomes is crucial.
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