Warranty Claims Specialist
2 days ago
Job Title: Service Operations Manager
About the RoleWe are seeking an experienced Warranty & Customer Service Coordinator to oversee warranty claims for all brands sold through our Dealership, coordinating service and repair bookings while maintaining strong relationships with dealers and internal stakeholders.
- Manage customer and dealer interactions via phone, email, and online portals.
- Process warranty claims from customers and dealers, verifying coverage and ensuring adherence to terms and conditions.
- Coordinate inspections and document findings, approving or denying claims based on results.
- Liaise with workshop technicians to book services and repairs, communicating with third-party repairers as needed.
- Guide customers and dealers in completing warranty claims webforms.
- Receive and process warranty claims, verifying coverage and ensuring adherence to terms and conditions.
- Verify warranty coverage and ensure claims meet the terms and conditions.
- Coordinate inspections and document findings.
- Approve or deny claims based on inspection results.
- Respond to customer inquiries via phone, email, and online portals.
- Provide accurate information regarding warranty policies, procedures, and outcomes.
- Address customer concerns and escalate issues as necessary.
- Book service and repairs while liaising with workshop technicians as required.
- Send booking confirmation to customers and suppliers as required.
- Previous experience in warranty coordination or customer service, preferably in the automotive or manufacturing industry.
- Ability to understand technical information.
- Excellent communication, organisational, and time management skills.
- Ability to work autonomously and as a team player.
- Sound computer skills.
This is a fantastic opportunity to develop your career in a dynamic and supportive environment. You will have access to ongoing training and development opportunities, enabling you to grow professionally and personally.
What We Offer- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
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