Customer Service Ambassador

2 days ago

Livingstone Shire, Australia beBeeService Full time $40,000 - $55,000

Role Summary:

This role is a vital part of our bakery team, responsible for creating an inviting atmosphere for guests and providing top-notch service to ensure their satisfaction.

The ideal candidate will be enthusiastic, warm, and welcoming, with excellent interpersonal skills and a passion for delivering exceptional guest experiences.

Key Responsibilities:

  • Prominent Greeting: Warmly greet walk-in and phone guests with genuine enthusiasm and helpfulness to identify their interests and needs.
  • Exceptional Product Knowledge: Maintain in-depth knowledge of our cake options, including size, flavor profiles, pricing, promotions, and retail merchandise.
  • Sales and Recommendations: Suggest additional merchandise, such as balloons, candles, and cards, to enhance celebration uniqueness.
  • Order Processing: Process guest orders efficiently and accurately using the point-of-sale system and invite guests to join our email club for exclusive promotions.
  • Workplace Presentation: Uphold a clean and organized bakery environment, including routine floor maintenance and dusting/cleaning tasks.
  • Retail Merchandise and Cake Display: Replenish retail merchandise and cake display cases to ensure visually appealing presentations.
  • Decorations and Packaging: Assist the craft department in preparing cake decorations and packaging supplies as needed.
  • Compliance: Comply with all health and safety guidelines, company policies, and procedures, including dress code and personal hygiene standards.

Core Values and Competencies:

We're seeking candidates who embody our core values and possess the ability to make genuine connections with our guests.

  • Servant's Heart: Go above and beyond to support the team or guest, demonstrating reliability, trustworthiness, and responsiveness.
  • Spirit of a Champion: Demonstrate pride in responsibilities, take initiative, and show ownership with zero excuses for issues within direct control.
  • Genuine Connections: Project warmth, enthusiasm, and optimism that attracts others, build positive relationships, and communicate openly.

Requirements and Qualifications:

  • Exhibit high energy and strong interpersonal skills.
  • Enjoy interacting with diverse people and excel at providing superior guest experiences.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Be diligent, organized, and self-motivated.
  • Have the ability to understand and carry out oral and written instructions.
  • Be comfortable with new technology and have basic arithmetic skills.
  • Ability to stand for extended periods and work in a fast-paced environment.

Work Availability:

Able to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Join Our Bakery Team

We offer a supportive and inclusive work environment where you can grow professionally and personally. With opportunities to develop your skills and contribute to our success, we're the perfect place to start or continue your career.

Click here to learn more about our bakery locations.

Employees at a franchised bakery location are employed by the franchise owner/operator and are not employees of our corporate office. All inquiries about employment should be directed to the franchise owner/operator.

  • Flexible Schedule
  • Family Culture
  • Our bakery team members are like family, working together to provide exceptional guest experiences and making every celebration sweeter.

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