Customer Service Advisor

2 days ago

Livingstone Shire, Australia Manpower Full time
Overview

Customer Service Advisor

Salary: £12.60 per hour

Location: Inverness Retail Park and Nairn Business Park

Hours: 35 hours per week, between Monday and Friday, 7am - 6pm

Manpower have a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini

As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients.

Responsibilities
  • Respond to incoming requests, via telephone, email and web chat
  • Logging of all requests in the appropriate call logging software
  • Assign calls to relevant support teams
  • Action Back Office requests as and when required
  • Advise customers and support teams of known problems/workarounds
  • Ensure customers are kept updated with the progress of their request
  • Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

Qualifications
  • The ability to communicate effectively, both verbally and in writing
  • Passion about customer service
  • Willingness to learn
  • The ability to work both independently and in a team environment
  • Good analytical skills
  • Ability to work under pressure

If you feel that you fit the above criteria, then apply today

Job Info
  • Job Title: Customer Service Advisor
  • Company: Manpower
  • Location:
  • Posted: Sep 1st 2025
  • Closes: Oct 2nd 2025
  • Sector: Customer Services
  • Contract: Temporary
  • Hours: Full Time

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