Chief Digital Experience Officer

7 days ago


Sydney, New South Wales, Australia beBeeDigitalContent Full time $90,000 - $123,456
Job Description

Digital Content Manager - 12-Month Fixed-Term Contract

You will be committed to delivering an exceptional digital experience for customers and members. As a Digital Content Manager, you will play a key role in continuously delivering and managing meaningful content and experiences across our digital ecosystem.

This includes our three branded websites, member service portals, and apps—ensuring every interaction is positive, helpful, and aligned with our digital goals.


Key Responsibilities:
  • Continuously deliver and improve new and existing content and experiences across the digital ecosystem to ensure a frictionless experience for customers and members.
  • Manage, maintain and update existing content and assets to ensure it is accurate, contextual and meaningful to digital customers and members.
  • Provide UAT support for the maintenance and improvement of digital platforms across the digital ecosystem including but not limited to content management, experimentations, targeting, personalisation and analytics.
  • Partner with business and technology leads to consult and provide digital experience input on new business initiatives and priorities.
  • Maintain effective communication with digital agency and internal teams to streamline project delivery.
  • Communicate to working groups, stakeholders and broader group on initiative progress and channel performance.

Requirements

Relevant tertiary qualifications (preferably in Digital Marketing, Business/Marketing) or equivalent experience

5+ Years digital producer in a multi-brand regulated environment - Health, Insurance, Banking & Finance or Telco/Utilities

Practical and conceptual knowledge of digital channels & platforms - web, mobile, conversational AI, email, messaging, digital contact campaigns

Strong working knowledge relating to website development and CMS

Knowledge of user experience design principles and web usability

A strong track record in websites and understanding of web technologies and trends

Developed writing, proofing, and editing skills

Understanding of HTML and CSS

Experience with Google Analytics 4 and Google Tag Manager


What We Offer

Attractive leave benefits

Hybrid working model (flex your work/life balance)

Subsidised private health insurance

Discounts on our products and services

Generous employee wellbeing program

Easily accessible by public transport


Who We Are

We are a health fund exclusively for the education community created by teachers for teachers over 70 years ago.

We exist for our members covering the lives of over 400,000 teachers, education staff & their families.



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