
Chief Digital Experience Officer
7 days ago
Digital Content Manager - 12-Month Fixed-Term Contract
You will be committed to delivering an exceptional digital experience for customers and members. As a Digital Content Manager, you will play a key role in continuously delivering and managing meaningful content and experiences across our digital ecosystem.
This includes our three branded websites, member service portals, and apps—ensuring every interaction is positive, helpful, and aligned with our digital goals.
Key Responsibilities:
- Continuously deliver and improve new and existing content and experiences across the digital ecosystem to ensure a frictionless experience for customers and members.
- Manage, maintain and update existing content and assets to ensure it is accurate, contextual and meaningful to digital customers and members.
- Provide UAT support for the maintenance and improvement of digital platforms across the digital ecosystem including but not limited to content management, experimentations, targeting, personalisation and analytics.
- Partner with business and technology leads to consult and provide digital experience input on new business initiatives and priorities.
- Maintain effective communication with digital agency and internal teams to streamline project delivery.
- Communicate to working groups, stakeholders and broader group on initiative progress and channel performance.
Requirements
Relevant tertiary qualifications (preferably in Digital Marketing, Business/Marketing) or equivalent experience
5+ Years digital producer in a multi-brand regulated environment - Health, Insurance, Banking & Finance or Telco/Utilities
Practical and conceptual knowledge of digital channels & platforms - web, mobile, conversational AI, email, messaging, digital contact campaigns
Strong working knowledge relating to website development and CMS
Knowledge of user experience design principles and web usability
A strong track record in websites and understanding of web technologies and trends
Developed writing, proofing, and editing skills
Understanding of HTML and CSS
Experience with Google Analytics 4 and Google Tag Manager
What We Offer
Attractive leave benefits
Hybrid working model (flex your work/life balance)
Subsidised private health insurance
Discounts on our products and services
Generous employee wellbeing program
Easily accessible by public transport
Who We Are
We are a health fund exclusively for the education community created by teachers for teachers over 70 years ago.
We exist for our members covering the lives of over 400,000 teachers, education staff & their families.
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