Front End Supervisor
4 days ago
Job Summary
As a Front End Supervisor at Costco Wholesale, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth. This role requires strong leadership and communication skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities
- Develops, coaches, and directs Front End Personnel to achieve sales and customer service goals.
- Provides feedback to promote teamwork and accountability, and monitors employee performance to identify areas for improvement.
- Assists the Front End Manager with hiring and interviewing, and provides recommendations for resolving personnel issues and training.
- Implements and upholds proper safety procedures and standards, and coordinates employee tasks to reduce lines and maintain efficiency.
- Resolves issues with the checkout process, verifies prices, and overrides register system flags as needed.
- Responds courteously to member complaints, and maintains MPU accounting for all merchandise within the MPU area.
- Performs support duties for the Front End Management Team, and schedules employees, makes supply orders, and arranges for equipment maintenance and repair as necessary.
- Follows through and ensures employee participation with staffing and marketing promotions, and performs cashiering, boxing, and other Front End duties as needed.
- Provides and makes certain prompt and courteous customer service to members, employees, and suppliers.
- Assists in other departments of the warehouse as necessary.
Requirements
- Ability to operate a computer, printer, phone, calculator, cash register, 2-way Radio, cash machine, pallet jack, and step ladder.
- Higher School Certificate or higher, and First Aid & CPR certification (or willingness to obtain).
- Emergency Warden and Responsible Service of Alcohol certification (or willingness to obtain).
- Supervisory, leadership, or comparable experience, and basic knowledge of Google Suite (Docs, Slides, Sheets) and AS400.
- Strong customer service, communication, interpersonal, and organizational skills, and problem-solving and critical thinking abilities.
- Satisfactory Criminal Record Check.
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