Front End Team Lead

2 weeks ago


Marsden Park, Australia Costco Wholesale Full time
Job Title: Front End Supervisor

Grow your retail career with Costco Wholesale, a dynamic team of retail professionals. We offer a rotating roster, including weekend work.

Key Responsibilities:
  • Develop, coach, and direct Front End Personnel to achieve exceptional customer service.
  • Provide feedback to promote teamwork and accountability, ensuring a positive work environment.
  • Monitor employee performance, review, and assist the Front End Manager with hiring and interviewing processes.
  • Recommend solutions for resolving personnel issues and provide training to enhance skills.
  • Implement and uphold proper safety procedures and standards, ensuring a safe working environment.
  • Coordinate employee tasks, manage breaks, and optimize register usage to reduce lines and maintain efficiency.
  • Resolve issues with the checkout process, verify prices, and override register system flags as needed.
  • Respond courteously to member complaints, providing prompt and effective solutions.
  • Maintain accurate MPU accounting for all merchandise within the MPU area.
  • Support the Front End Management Team with various tasks and responsibilities.
  • Schedule employees, manage supply orders, arrange equipment maintenance, and perform merchandise return audits as needed.
  • Ensure employee participation in staffing and marketing promotions, promoting a positive company image.
  • Perform cashiering, boxing, and other Front End duties as necessary.
  • Provide exceptional customer service to members, employees, and suppliers, ensuring a positive experience.
  • Assist in other departments of the warehouse as necessary.

Ability to operate the following:

Computer, printer, phone, calculator, cash register, 2-way Radio, cash machine, pallet jack, and step ladder.

Qualifications:

Education/Training: Higher School Certificate or higher

Licenses/Certifications: First Aid & CPR (or willing to obtain)

Emergency Warden (or willing to obtain)

Responsible Service of Alcohol (or willing to obtain)

Experience/Skills: Supervisory, leadership, or comparable experience

Basic knowledge of Google Suite (Docs, Slides, Sheets) & AS400

Strong customer service, communication, interpersonal, and organizational skills

Problem-solving and critical thinking

Basic math skills

OTHER: Satisfactory Criminal Record Check



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