Front End Team Lead
2 weeks ago
Grow your retail career with Costco Wholesale, a dynamic team of retail professionals. We offer a rotating roster, including weekend work.
Key Responsibilities:- Develop, coach, and direct Front End Personnel to achieve exceptional customer service.
- Provide feedback to promote teamwork and accountability, ensuring a positive work environment.
- Monitor employee performance, review, and assist the Front End Manager with hiring and interviewing processes.
- Recommend solutions for resolving personnel issues and provide training to enhance skills.
- Implement and uphold proper safety procedures and standards, ensuring a safe working environment.
- Coordinate employee tasks, manage breaks, and optimize register usage to reduce lines and maintain efficiency.
- Resolve issues with the checkout process, verify prices, and override register system flags as needed.
- Respond courteously to member complaints, providing prompt and effective solutions.
- Maintain accurate MPU accounting for all merchandise within the MPU area.
- Support the Front End Management Team with various tasks and responsibilities.
- Schedule employees, manage supply orders, arrange equipment maintenance, and perform merchandise return audits as needed.
- Ensure employee participation in staffing and marketing promotions, promoting a positive company image.
- Perform cashiering, boxing, and other Front End duties as necessary.
- Provide exceptional customer service to members, employees, and suppliers, ensuring a positive experience.
- Assist in other departments of the warehouse as necessary.
Ability to operate the following:
Computer, printer, phone, calculator, cash register, 2-way Radio, cash machine, pallet jack, and step ladder.
Qualifications:
Education/Training: Higher School Certificate or higher
Licenses/Certifications: First Aid & CPR (or willing to obtain)
Emergency Warden (or willing to obtain)
Responsible Service of Alcohol (or willing to obtain)
Experience/Skills: Supervisory, leadership, or comparable experience
Basic knowledge of Google Suite (Docs, Slides, Sheets) & AS400
Strong customer service, communication, interpersonal, and organizational skills
Problem-solving and critical thinking
Basic math skills
OTHER: Satisfactory Criminal Record Check
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