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Helpdesk Technical Support Professional
1 week ago
Milestone IT (Milestone Information Technology) is partnering with an esteemed organization to hire an experienced IT Helpdesk Support specialist.
The selected candidate will need to complete a comprehensive, 3-week full-time training program, Monday to Friday, on-site. Post-training, they will join a small team of IT specialists who deliver Level 1 support to users on-site and remotely.
Key Objectives:
- To provide technical support through phone calls
- To log and resolve user tickets efficiently
- Offer hands-on support with device setup and software installation
- Configure and deploy network infrastructure
- Ensure Client's Network stability and security
- Identify and rectify technical issues using effective troubleshooting techniques
Necessary Qualifications:
- Solid grasp of Ticketing System principles
- Experience with Windows 10 Operating Systems
- Competence in Microsoft Office applications
- Knowledge of Active Directory architecture
- Strong analytical and problem-solving skills
- Aptitude for teamwork and collaboration
This presents a wonderful opportunity for someone seeking a fulfilling and engaging career path.