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Helpdesk Technical Support Professional

1 week ago

Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Part time

Milestone IT (Milestone Information Technology) is partnering with an esteemed organization to hire an experienced IT Helpdesk Support specialist.

The selected candidate will need to complete a comprehensive, 3-week full-time training program, Monday to Friday, on-site. Post-training, they will join a small team of IT specialists who deliver Level 1 support to users on-site and remotely.

Key Objectives:

  • To provide technical support through phone calls
  • To log and resolve user tickets efficiently
  • Offer hands-on support with device setup and software installation
  • Configure and deploy network infrastructure
  • Ensure Client's Network stability and security
  • Identify and rectify technical issues using effective troubleshooting techniques

Necessary Qualifications:

  • Solid grasp of Ticketing System principles
  • Experience with Windows 10 Operating Systems
  • Competence in Microsoft Office applications
  • Knowledge of Active Directory architecture
  • Strong analytical and problem-solving skills
  • Aptitude for teamwork and collaboration

This presents a wonderful opportunity for someone seeking a fulfilling and engaging career path.