IT Support Professional
5 days ago
MUJI Retail (Australia) is a leading global brand offering high-quality, environmentally friendly products across various categories. With over 800 stores worldwide and an expanding presence in Australia, we are seeking a skilled IT Support Coordinator to join our team.
Key Responsibilities- Provide first-line technical support for internal employees on hardware, software, and network issues.
- Assist with the installation, configuration, and maintenance of IT infrastructure and systems.
- Log, track, and resolve service requests and technical issues through our IT helpdesk system.
- Offer basic technical training and guidance to end-users and assist in creating user manuals.
- Manage IT equipment inventory, including computers, printers, and peripherals.
- Routine maintenance and updates of software, security patches, data quality, and operating systems.
- 1-2 years of experience in an IT support role.
- Bachelor's degree in information technology, computer science, or a related field.
- Relevant certifications beneficial (PowerBI, SQL, AWS Cloud, etc.).
- Car and driver license required.
- Familiarity with basic computer systems, hardware, software applications (Microsoft Windows Server and Client Operating Systems, macOS, Microsoft 365 services, etc.), and networking concepts.
- Strong troubleshooting and analytical skills, ability to work under pressure, and think creatively to find solutions.
- Excellent communication skills, delivering positive user experiences through technical support by phone, email, and on-site where necessary.
- Task prioritization and management of multiple requests in a fast-paced retail environment.
- Collaborative attitude, willingness to learn from and support colleagues.
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1 day ago
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Administrative Support Professional
1 day ago
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