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Customer Relations Director
2 months ago
Join the City of Melbourne team as a Director Customer Relations and take on a challenging role where you can make a difference.
About the RoleThe Director Customer Relations provides leadership and direction to the Customer Relations branch and is the Co M lead for Voice of the Customer program.
This position provides a comprehensive view of customer, drives enhanced customer experiences and advocates for customers across our organisation.
Key Responsibilities- Provide strategic advice to the Executive Leadership Team (ELT) and the organisation more broadly on how to build customer experience into organisational strategy.
- Improve relationships with customers and advocate for improved customer experiences to enhance the City of Melbourne's reputation.
- Develop, manage and maintain business plans and associated budgetary and financial management requirements.
- Effectively manage complex issues within a highly political and complex environment.
Flexible working environment, wellbeing initiatives, Employee Assistance Program (EAP) and Co M Unity Employee Benefits.
By joining our team, you will become part of a progressive team who work in a constructive, diverse and inclusive blue culture to shape the future of this city.
How to ApplyAttach your resume and a cover letter addressing the Key Selection Criteria (maximum two pages).
Applications to be submitted by 11:45pm, Tuesday 8 October, 2024.
Please address your applications to: Mans Bassi-Chief Operating Officer-Finance and Corporate.
