Outcomes and Success Strategist

22 hours ago


Sydney, New South Wales, Australia Smartsheet Inc Full time

We are excited to offer the position of Outcomes and Success Strategist at Smartsheet Inc. As a member of our team, you will be responsible for developing and executing a multi-year strategy for accelerating customers' journeys to greater business outcomes and spend with Smartsheet.

In this role, you will lead a team of Customer Success Managers, Professional Services Sales, and Value Strategists. Your primary goal will be to inspire customers and internal stakeholders to rethink how they manage dynamic work and leverage enterprise solutions to drive meaningful change.

About the Role:
  • Develop and execute a comprehensive strategy for improving customer satisfaction, driving referrals, and guiding account growth.
  • Lead a high-performing team of professionals responsible for delivering exceptional customer experiences.
  • Collaborate with cross-functional teams to identify areas for improvement and implement effective solutions.
  • Act as a subject matter expert in customer success, providing guidance and support to team members and stakeholders.


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