Client Success Strategist

5 days ago


Sydney, New South Wales, Australia Stripe Full time
About the team

Our Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user.

They partner with users to derive maximum value from their investments, leading to project success, retention, and renewal.

Key responsibilities
  • Lead the post-sale engagement, retention, and growth of your customers partnered closely with the Account Executive.
  • Support expansion of your accounts—identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team.
  • Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team.
  • Evangelize Stripe customer success stories and customer success systems and processes.


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