Defect Management Specialist

6 days ago

Sydney, New South Wales, Australia beBeeSpecialist Full time $120,000 - $140,000
Job Opportunity

We are seeking a skilled Defect Management Specialist to join our team.

Key Responsibilities:
  • Defect Management & Triage
    • Lead end-to-end defect management across multiple Agile squads, ensuring timely identification, prioritization, resolution, and closure of defects.
    • Drive daily triage sessions with cross-functional teams—including developers, testers, product owners, and stakeholders—to assess impact, severity, and ownership of issues.
    • Monitor defect trends and conduct root cause analysis to uncover recurring issues, informing continuous improvement efforts and raising overall product quality.
  • Cross-Squad Coordination
    • Serve as the central point of contact for all defect-related communication across 10 Agile squads and system integrator.
    • Escalate critical or blocking defects to program leadership and contribute to Go/No-Go readiness assessments.
  • Tooling & Reporting
    • Utilize Jira and Xray to manage defect workflows, ensuring real-time visibility and generating actionable dashboards for stakeholders.
    • Produce and maintain weekly defect status reports, including metrics on defect aging, reopen rates, and fix turnaround KPIs.
  • Leadership & Governance
    • Provide guidance on defect prevention strategies, enhanced test coverage, and the implementation of quality gates during sprints.
    • Mentor junior QA and test analysts in effective defect documentation, reproduction techniques, and root cause analysis.
Requirements:
  • 5+ years in defect/test management roles within large Agile programs.
  • Deep experience with Salesforce platforms and advanced expertise in Jira and Xray.
  • Strong understanding of defect metrics (severity, priority, fix rate, reopen rate) and their implications on delivery risk and familiarity with SIT, UAT, and production warranty cycles in large-scale digital transformations.
  • Proven leadership in defect governance, facilitating high-pressure forums to drive collaborative problem solving and issue resolution.
  • Sector experience in Government and Disability/Health-related domains, with an understanding of policy, compliance, and user-centered service delivery.
  • Strong familiarity with CI/CD environments, including integration testing strategies and automated deployment pipelines to support agile development work flows.

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