Leading Defect Specialist

3 days ago

Sydney, New South Wales, Australia beBeeDefect Full time
Defect Manager Job

A challenging role for a seasoned Defect Manager to lead defect management across multiple Agile squads, ensuring timely identification and resolution of defects. The successful candidate will possess strong leadership skills and be able to drive daily triage sessions with cross-functional teams.


Key Responsibilities:
  • Defect Management & Triage:
    • Lead end-to-end defect management, identifying, prioritizing, resolving, and closing defects in a timely manner.
    • Drive daily triage sessions with developers, testers, product owners, and stakeholders to assess impact and severity of issues.
    • Monitor defect trends, conduct root cause analysis, and inform continuous improvement efforts.
  • Cross-Squad Coordination:
    • Serve as the central point of contact for all defect-related communication across Agile squads and system integrators.
    • Evaluate critical or blocking defects and escalate them to program leadership, contributing to Go/No-Go readiness assessments.
  • Tooling & Reporting:
    • Utilize tools like JIRA and Xray to manage defect workflows, ensuring real-time visibility and generating actionable dashboards for stakeholders.
    • Produce weekly defect status reports, including metrics on defect aging, reopen rates, and fix turnaround KPIs.
  • Leadership & Governance:
    • Provide guidance on defect prevention strategies, test coverage, and quality gates during sprints.
    • Mentor junior QA analysts in effective defect documentation, reproduction techniques, and root cause analysis.

    Requirements:
    • 5+ years in defect/test management roles within large Agile programs.
    • Deep experience with Salesforce platforms and advanced expertise in Jira and Xray.
    • Strong understanding of defect metrics (severity, priority, fix rate, reopen rate) and their implications on delivery risk.
    • Proven leadership in defect governance, facilitating high-pressure problem-solving forums and issue resolution.
    • Sector experience in Government and Disability/Health-related domains, with an understanding of policy, compliance, and user-centered service delivery.
    • Strong familiarity with CI/CD environments, integration testing strategies, and automated deployment pipelines.

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