Client Experience Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomeroriented Full time $90,000 - $120,000

Client Success Officer Job Description

Job Overview:

The Client Success Officer is a key role within our organization, responsible for ensuring exceptional client experiences and service delivery. This individual will work closely with internal stakeholders to understand customer behavior and needs, and communicate these insights to drive business growth.

Key Responsibilities:

  • Support Client Partnership Managers in day-to-day client servicing, including coordination of client onboarding, training, adoption, retention, and offboarding.

  • Act as the voice of the customer within our organization, understanding customer behavior and needs, and communicating these insights to drive business growth.

  • Responsible for centralized client activities, including proposal support, account plans, contract governance, offboarding, and compliance.

  • Work collaboratively across teams to provide expert support for client queries, conduct root-cause analysis, and develop corrective action plans to ensure continuous improvement.

  • Identify, recommend, and deliver process improvements to increase efficiency and enhance client experience.

  • Educate clients on how to optimize our products and services, improving their overall value proposition.

  • Strengthen operational processes to eliminate risk and operational issues, driving business growth and revenue.

Requirements:

  • Strong communication and interpersonal skills, with the ability to build effective relationships with internal stakeholders and clients.

  • Proven ability to analyze complex problems, identify solutions, and implement change.

  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

  • Ability to think critically and strategically, with a focus on delivering results-oriented solutions.

Benefits:

  • Opportunity to work in a dynamic and growing organization, with a focus on innovation and excellence.

  • Competitive salary and benefits package, with opportunities for professional growth and development.

Other Information:

This is an exciting opportunity for a skilled and motivated individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional client experiences and driving business growth, we encourage you to apply.

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